Marriott St. Louis Grand in Saint Louis
✅ Staff often described as friendly and helpful, with mentions of exceptional service from front desk and bar personnel. ✅ Rooms generally clean and well-maintained with modern decor and comfortable beds. ✅ Conference facilities praised for being well-maintained, spacious, and equipped with functional audio/visual equipment. ✅ The hotel restaurant and bar receive positive remarks for good food and great atmosphere. ✅ Free parking on-site and convenient amenities such as a fitness center, sauna, and business center. ❌ Complaints about slow or problematic WiFi access and occasional housekeeping inconsistencies, such as incomplete room servicing. ❌ Some guests experienced issues with room keys not working properly and delays in check-in, sometimes waiting over an hour after official time. ❌ Reported extra charges and billing errors, including double parking fees and expensive bottled water in the lobby. ❌ Aging facilities and some maintenance issues, including worn bedding and empty toiletry supplies. ❌ The lobby area can be noisy and crowded, especially during peak times, affecting the overall comfort.
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Description
Marriott St. Louis Grand is a four-star hotel built in 2003, offering a wide range of room options from Economy to Presidential Suites, including multiple configurations with city or river views. Guests can expect standard amenities such as free WiFi, air conditioning, 24-hour security, and on-site facilities including a fitness center, sauna, and business center. Dining options include an in-house restaurant, bar, and a Starbucks in the lobby. The hotel features modern conference and banquet facilities, making it suitable for business travelers. Despite some aging aspects noted by guests, housekeeping and front desk staff receive frequent praise for their friendliness and helpfulness. Pets are not allowed, but service animals are welcome. The hotel enforces a minimum check-in age of 21 and accepts major credit cards and UnionPay. Guests can park for free on-site and have access to luggage storage and concierge services.
Location
Located at United States Route 12, 804 in downtown St. Louis, Marriott St. Louis Grand is within walking distance (approximately 183 meters) to the National Blues Museum, which offers exhibits on blues music history. The hotel is also close to popular attractions like Busch Stadium and the City Museum, with easy access to the riverfront park for daily walks. Downtown St. Louis’s dining and entertainment options are readily accessible, making the location convenient for both leisure and business travelers.
Tips
- Expect some wait time if arriving early for check-in as rooms are only guaranteed from 4:00 PM; plan accordingly.
- Verify your bill carefully at checkout to avoid double charges, especially for parking.
- If you rely on WiFi, be prepared for occasional connectivity issues and consider using wired internet services if available.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: A la carte [Mon - Fri] 06:30-11:00 Open
[Sat - Sun] Closed Additional breakfast fees are not included in the total and need to be paid at the property. - Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 21 years old
- Paying at the hotel: UnionPay, Visa, JSB, DinersClub, AmericanExpress, MasterCard
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Gift shop
- Express check-in/check-out
- Television in lobby
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Reception desk
- Electric car charging
- Non-smoking rooms
- Room service
- Fridge
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Bathtub
- Alarm clock
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Snack bar
- Vending machine
- Kettle
- Free Wi-Fi
- Internet
- Car rental
- Spanish
- English
- French
- Multi-language staff
- Hiking
- Parking
- Parking nearby
- Garage
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Sauna
- First Aid Kit
- Babysitting and childcare
- Pets Not Allowed
Video: Meet the Marriott St. Louis Grand Hotel!
Map
Reviews
Then evening we checked in we asked for a bottle of water. Lobby charged us ~$8 per bottle. Not only is that cost absurd, but I am given a free bottle at every hotel when I've needed one. Additionally, I believe it is within Marriott standards to give bottles of water, so it shouldn't be too much to ask.
When I went to shower I learned the conditioner bottle was completely empty. I had to ask three times across multiple days before they were able to do such a simple task.
My room had two packages of coffee. I had one the first day and one the second day. On the third day I went to have a cup of coffee and the staff had not replenished...
... Then I go to the Starbucks in the lobby and they have a sign that they're closed. Please come back later. Well, the Starbucks may be a private business. It is related in some way shape or form.
... Still in need of coffee, I went into the little convenience store within the the hotel lobby. It was four bucks for a tasteless cup of coffee, and to top it off the place was in complete shambles and chaos. Attaching a pic to this review.
Lastly, I rented a car from Saturday to Sunday when I was checking out. I went to the lobby as instructed to get a key so I could park in their lot. It's $40 self park. When I was reviewing the folio that was emailed to me the morning of checkout I noticed they conveniently decided to charge me two separate $40 charges ($80 total). That means that rather than simply dropping keys in a box and being on my way, I then had to wait in line, talk to the lobby clerk, have her question me five times how many days I had actually had the car since I had already been there several days, before they finally credited back one of the '40s.
On the bright side, the room was clean.
I don't mean to be dramatic, but once the place has kicked you several times, you're kind of sick of their BS, and additionally, I was in the hospitality industry for about a decade. This is not hospitality. This is just plain old terrible management and service.
Edit: Based on Marriott response, they didn't even bother to read my feedback.
The bar tender was awesome though.
POIs near hotel
Frequently asked questions about Marriott St. Louis Grand
Are pets allowed at Marriott St. Louis Grand?
Pets are not allowed at this hotel, but service animals are permitted.
What types of rooms does Marriott St. Louis Grand offer?
The hotel offers a wide variety of room types including Economy room, Standard room with city view, Deluxe room with city view, Executive room, Junior Suites, Suites, Presidential Suites, and several family and club room configurations.
Is breakfast included and when is it served?
Breakfast is available a la carte Monday through Friday from 06:30 to 11:00 and is closed on weekends. Additional breakfast fees are not included in the room rate and must be paid at the property.
Does the hotel provide parking and what are the fees?
The hotel offers free parking on site.
How close is the hotel to local attractions?
The National Blues Museum is approximately 183 meters away, and other popular sites like Busch Stadium and the City Museum are within walking distance.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 228 USD The best time to book is August 27, with rates starting from 182 USD













































































