The Tides by the Sea in Seaside

Good location and an enjoyable experience until I discovered that some of my personal items were taken from my room. Managers were rude and insisted nothing was taken. I filed a police report.

Where to begin- when we arrived, we went to the front office and was given a code. When we got to the unit, that code didn’t work so she had to remote open the unit and send us a new code. When we got in, it was humid to the point where everything felt damp nd had a mildew smell. With our group size, we needed to use the pull out bed in the sofa and it was disgusting with visible stains. There was no bedding or pillows for the pull out bed and none were ever brought to us even after we requested pillows from the front desk. We ended up putting the sofa cushions under the pullout mattress so we didn’t feel the bars and I almost went to sleep in my car as that probably would have been more comfortable. The bathroom was visibly dirty in the tub with stains, so bring shower shoes. The kitchen cabinets were sticky and visibly dirty as well. Thankfully I did get a partial refund because it was a horrible nights stay. No one slept because even the regular beds made noise with every motion and we could hear the people above us. The only redeeming quality was that the location was wonderful with an easy walk to the beach. Overall, do not waste your time. I booked on Airbnb for almost $400 for 1 night which is a joke for how much of a dump (unit 141) was. Total rip off.

We requested an early check-in, but were denied, which is fine. Here is Doug, the clerk's text: " Check in is guaranteed by 4 pm, but if your room is ready before then, we can give you a call". Upon arrival, we were told by the clerk that the room would be ready in EXACTLY seven minutes, GUARANTEED. Kind of odd, but, ok. At that time, we went to the room and saw maids still cleaning. I asked how much longer, and they replied 30 minutes! I went back and told Doug, who agreed they dropped the ball. I asked for a refund, and he said it should be no problem and consulted the assistant manager, Mary, who agreed to the refund. Then Chuck walked in and said no. When told this was guaranteed by his staff, he replied, “What does guaranteed even mean?” We left and found a room elsewhere. We appealed, and here is the manager's reply: " Also if you read the check in details check-in is between 4pm and 6pm." Imagine that. The place has a seedy feel to it. And not just the rooms.