Surfside Resort in Rockaway Beach

I have been coming here for almost 10 years; 3 times in the last 4 months. I am a good customer. I am clean, responsible, and respectful. I usually leave the room cleaner than I found it. I was extremely disappointed on the trip I just came back from (August 22-25, 2024). We paid extra to have a beach view and 2 pets - $400+ per night with taxes and fees. This is a nice hotel, but definitely not 5-Star! It is old and outdated. I love the little town, with its tree covered hills and lakes on one side, and beautiful, pristine beach on the other. It is never crowded at this beach. This is why I was willing to pay more. I go to the beach to get away from the noisy, busy city life, i.e., for peace and tranquility. Instead, we had to listen to fireworks late into the night, 2 out of the 3 nights we were there. When I asked management about the rules, I was told they don't own the beach the city does, and to call the police. This is a joke. Rockaway Beach Police Department have banker hours. When you call after hours, you get a message stating to call 911 in an emergency or a police department in a neighboring town for non-emergencies (which is highly unlikely they are going to drive 25-30 miles or more for a firework infraction). I think at the very least, Surfside Resort employees should contact authorities on behalf of their customers - especially given the high price of the beachfront rooms, and have rules for customers like they do regarding smoking in or near the building – charge fees for breaking the law/their rules and policies. They have signs everywhere about city ordinances in regards to smoking and the steep penalties if caught. Why can't they do the same for inconsiderate people who break the city ordinance firework ban? I could have stayed home and got to hear fireworks all hours of the night for FREE!!!!!!!

It's very quiet at this hotel. We love to be able to see the ocean so close to the building, it was clean and we absolutely love the shower head and all of the complimentary soaps and shampoos!! And big white fluffy towels!!