Quality Inn & Suites Longview I-20 in Longview

I'm a tiny woman who travels all over for work. Well I don't expect any special treatment but if you see me dragging a great big suitcase you would normally put me on the first floor especially if you have no elevator. Second.. if I go to the front desk and let them know that my room stinks terribly bad and request that housekeeping comes the next day, you would think housekeeping would come and change the sheets and clean it thoroughly? No they did not. His solution was to put me in a room right next door that was just as equally stinky. The rooms were tiny as well as smelled like dirty feet and body odor. You can tell the majority of their business are road crews but if that's the kind of customers you have that you need to clean your hotel rooms thoroughly and maybe not give attitude when a little woman requests something to be done. I will never stay in this facility again

Disgusting. Didn’t even stay when walked in. And very rude front desk. Will be requesting refund or charging back

If you're looking for hospitality this is not the place! The only reason they were able to keep my business is i booked through a third party and wasnt able to get my money back. The night attendant was espically rude!

Accused of things that didn’t happen on this property. Threatened to be charged extra for dirty towels, because there was a little dirt on a towel they refused to believe it was dirt and was very sure it was food on the towel, I work in construction and accidentally got dirt on a towel, and it came clean. Didn’t receive my incidental deposit back. accused of cleaning food off the floor with their towels, didn’t even eat in the hotel…Management was unprofessional. Left my air on 68 so it would be cool when I came home from work. Got there my air was set back to 73. I stay out of town often and this was one of the least pleasant experiences I’ve had.