The Iron Horse Hotel in Milwaukee

Friendly staff. Shay was so helpful. Max, the bartender, was super cool and makes awesome drinks. Clean room. Comfy bed and pillows. Spacious fridge. Nice views of downtown. Valet staff was efficient. Recommend 100%!!!
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We Booked a 3 day stay through Expedia from 11/26 -29th with free valet parking and was excited. The hotel lived up to all the great reviews it received as everything was wonderful for the first 3 days. Due to a major midwestern snowstorm event we extended our stay an extra day and all hell broke loose. First thing in the morning of our last day as the snowstorm was unloading we visited the front desk to stay another night and was told I’m new and don’t know how to do it. So we gave them our credit card info and was told when someone more experienced came in they would take care of it. We provided our phone number in case of any complication’s and took an uber for the day. We arrived back at the hotel at 9:00 in the evening to a front desk that knew nothing of what we were talking about. We were told to go up to our current room to find all the key cards changed and no access to our room. We proceeded back down to the front desk as was warmly welcomed with someone who escorted us back to the room for access. Around 11:30 we received a phone call from the front desk informing us they need our cc info again and proceeded to the front desk to take care of it. I was then told it would be a 214 dollar charge for the extra evening when we had booked for 110 per night previously. I get the fact that weekends are a little more expensive but since it was a weather emergency and we had booked for 3 nights previously I think that was not very customer friendly at all. When I questioned managements decision I was told that is how it is and would not budge. So we spent the night and left the next morning under better weather conditions but we certainly never be back to a hotel that either had a management staff that can’t do their job or one who doesn’t care about customer service. Or acceptable in my mind for something that was simply unavoidable but good have been handled much better by a 1st class hotel.

Everyone from the valets to the housekeepers were top notch—front desk and barkeep included. Professional, friendly, and helpful. Room was well laid out and comfy; just a couple minor maintenance things, and since it looked like it could be an adjoining room, there was a bit of sound leakage. Wish it had a microwave; there’s one in the lobby. Impressed there was a sort of library room. No pool, but a weight room and spa (my bad to not make a reservation soon enough to have a massage darn it!). My cat made all sorts of new friends—so happy to find a hotel of this caliber that not only allows felines, but welcomes them. A tad tricky to find the first time(but then again it was dark), but a breeze after that and easy access to downtown, museums, lakefront etc. Ate at “Branded” their causal bar and it was tasty, and not terribly expensive for a hotel restaurant. Valets/front desk gave excellent recommendations for local food. Very unique decor and ambience far away from cookie cutter. Will definitely be on the top of my list next time I visit Milwaukee.

I have stayed at the Iron Horse a number of times. Over the last 2-3 years I have noticed a decline in the service, cleanliness, and maintenance of the rooms. Not ready to give up on it yet, I love staying there. Hoping it can bounce back.

Clean, quiet, efficient. Comfortable room and nice amenities. Bar in lobby had a good selection of drinks and hospitable bartenders. Valet was quick, staff was friendly and helpful. We enjoyed our stay.

Great room, great bar and food. If you like unique, brick wood and leather, and dim lighting, you’ll love this place. Had a really cool vibe to it.

Beautiful area. Beautiful hotel. Our room with a single king bed is not family friendly fyi. Glass shower walls so you can see through from the bed. Which is fine for couples but not with kids.