JW Marriott Hotel & Suites Saigon Hotel in Ho Chi Minh

My partner and I stayed at the JW Marriott for our anniversary and had an amazing stay.

CHECK IN: Ambassadors have their own check-in counter at the executive lounge. We arrived in the evening and were able to enjoy the happy hour while the staff prepared our key cards and brought our luggage upstairs so it didn’t feel like a wait at all.

EXECUTIVE LOUNGE: The lounge has breakfast, afternoon tea, and happy hour. Breakfast has similar food to the downstairs buffet, which had a wider variety of dishes so we opted to eat the breakfast buffet most days but Ambassadors can dine at both on the same day. I adored the rosemary cookies from afternoon tea and my partner loved the mango tart and banh mi, which admittedly didn’t look that appealing but ended up surprisingly tasty. The food options ranged from modern take on Vietnamese to other cuisines (e.g., sushi, scones, salads). There was fresh fruit and juices for every meal as well as coffee (try the Vietnamese iced coffee!), teas, and fresh coconut. The view was lovely from the 19th floor.

STAFF & SERVICE: Everyone was incredibly kind and attentive, probably the best I’ve seen at any JW Marriott. I never felt like anyone was trying to quickly wrap up a conversation - they were great at humoring me and answering my questions, even if it was something as mundane as what the names of the tropical fruits were (one woman, and I’m sad I forgot her name, was so detailed in her explanation and excited to share more about the Vietnamese culture). The executive lounge staff was especially notable.

Rooms were cleaned multiple times a day (it felt like they cleaned up after us every time we left the room) and housekeeping was very accommodating of our variable schedule. Any issues or requests we had were addressed very quickly.

ROOM: Our suite was huge with a beautiful view overlooking the city.

FOOD: I’ve observed with most Western hotels, the breakfast buffets tend to be a few Vietnamese dishes and a lot of other cuisines (Indian, American, Korean, Japanese primarily). It was included in our stay so we ate there every morning. They had a noodle station with beef and chicken pho that we ate each time. These were surprisingly delicious. We opted for the seafood dinner buffet one night and were blown away by the variety and tastiness.

OTHER: FX exchange rate is exactly what you’d get at the bank, making it very convenient for guests. The hotel also has a sauna, swimming pool, full gym, spa, and rooftop garden / bar where you can watch the sunset.

Excited to come back after the full remodel!

Came to this location to celebrate our 25-th anniversary. Been a biggest JW fan for many years in different parts of the world, but this hotel didn’t hold the 4 star level. The customer service was on top level, with sweet cake surprise and foot massage as a gift, but the hotel itself was under renovation, which was never mentioned upon the booking and would have significantly impacted our decision to stay. There were no hotel lobby, just corridors from elevator to elevator and to the room, the gym and pool area felt like temporary accommodation not 5 star hotel amenities. Experience wasn’t 5 star but the price was.

Here my take on this. I seen a lot of negative reviews regarding this newly established JW Marriott in Ho chi Minh City which was previously Intercontinental hotel in which base on my experience the property itself definitely need remastered especially the rooms (more specifically would be the Bathroom amenities), however service is top notch one of the best. I also got to experience the Executive lounge and the staff there provide what I would say is Forbes Standards in term of service and what a Luxury hotel is. Two staffs that stand out to me was a Gentlemen in the Lounge goes by the name of "Long" (I hope I got his name right) and a young Lady which my apology I can't recall her name but both of them was super friendly and welcoming. The Location is definitely the best because it literally in the center of District 1 and everything is basically walking distance so that would save you a lot of time. Overall my only complaint was just the room quality everything else was amazing. Would definitely recommend to try out this hotel if you get the chance! :)

One more thing..... personally I haven't seen this being at many luxury hotels but before my departure I receive a note from I believed her name is "Katie" regarding my stay and etc which is a nice touched for departure guest. Overall amazing service!

Conveniently located in district 1, just behind the Notre Dame Cathedral, the Intercontinental is the hotel of choice of business travelers looking for luxury in the financial centre of Ho Chi Minh City.
We arrived after midnight, so the check-in was quite swift.
My room was typical Intercontinental standard: big, comfortable and with all required amenities.
Breakfast was very good: plenty of choice, with both local and international options.
Service was professional and attentive.

Amazing location in district 1. Cathedral is very close by and so is post office. Opera is close by as well and so is dong koi street lots of restaraunts and shops. There is a cute book shop street right opposite hotel if you are interested in reading. The pool area is amazing and the breakfast is delicious lots of variety. Staff is friendly and helpful. It is easy to book tours