Htl City Baires in Buenos Aires

Be careful very low security. The safe in my room was violated with 1000€ and 1000 Argentinian pesos. The safe was stolen without any room door and safe damage. There was no appropriate response from the management to the accident. I lodged a complain at the police who confirmed that this occured very often in this hotel. For more than 1.5 year I am waiting for a refund but no insurance, is taking this in account as the hotel has no cameras in the corridor and the door had not been broken. Not even an apology letter from the management. The director offered taxi drives and free meals and the only thing proposed after months of hard discussion is a compensation of 3 free nights. However, this did not cover the lost money for my beloved Latin America trip.

BEWARE: if you are planing a quiet and nice vacation, where you don’t need to worry about anything, then look somewhere else.
It is not clear that if you don’t want to have breakfast with them, lol, then automatically you won’t have any cleaning service nor towels. Don’t know what one thing has to do with the other but whatever.
Looking for the tiniest sink? Look no more, they have it, you can barely brush your teeth without spitting everywhere.

And make sure you are able to sleep with noises, because you can hear it all 10 times louder that if you were down in the street.

I have to say, I usually stay in hotels because I don’t like to feel like I’m at home, and have a clean towel, but honestly, I stayed in much nicer airbnbs for less the price.
Save yourself from staying here. Terrible experience.

Wouldn’t even class it 1 star
After a deeply disappointing experience at this hotel — which is advertised as a 4-star establishment — we feel compelled to share our concerns. In our opinion, the hotel does not meet the standards expected of a 4-star rating, and the quality promoted on the website is far from the reality we encountered. We strongly believe this rating should be reassessed to a 1.

Throughout our stay, the service and conditions fell well below expectations, we were offered a choice of 3 rooms and each one as bad as the other. The rooms were completely unacceptable but what is most concerning is the photos on the advert do not match to that of the one we stayed in. This was confirmed by staff.

However, one person truly stood out: Abbeygale. This lovely young woman went above and beyond to assist us and make us feel as comfortable as possible. She showed a level of kindness, empathy, and professionalism that no other staff member came close to. We will never forget her support and heartfelt approach during a very stressful experience.

Thank you, Abbeygale — you were the one bright light in a very poor experience.

Rosa and Giuseppe