Apartments Polynesia Plava Laguna in Umag

Do yourself a favor and don’t go there. We got there on the 30th of April. We checked in and went to our assigned apartment. Upon arrival we already felt lied to - it was not how it looked in the pictures. False advertising. I’m sure we got assigned those bad houses because we were young and we don’t matter. The apartment complex was in terrible condition. It looked like it hasn’t been renovated since the cold war. The ceiling looked like it was about to fall off, the door looked like it would break immediately if someone tried to break in. I didn’t feel safe to let my more expensive belongings there. Next to the door was also a window which sheds couldn’t close - I felt like anyone could come and just look at me. The apartment did smell nice, but I just felt like it was to cover something up. There were million bugs and spiders in the apartment. It was really not comfortable. The sheets were dirty and had holes in them. The bathroom had mold in it. And if that’s not bad, the apartment had no heating whatsoever. At night it was 6/7°C outside and I bet we had the same temperature in. We were shaking the entire night, we were dressed in 2 hoodies, 2 pants and 2 pairs of socks each. We had both of those dirty blankets on and we almost froze. It got so bad we had to go heat up ourselves in our car at 5 am. Another big problem was also the loud music and screaming. People were drinking, yelling and blasting really loud music the whole night until around 4 am. We probably slept for 2h because of all the factors. The reception was supposed to be available 24/7, but when we called at night to complain about the loud noises, no one picked up. We then decided to go to the reception and the man behind the desk told us to wait for 3h for the manager to get there. Those 3h were a real torture, but we still wanted to get to the bottom of this. Then when we got there 3h later, the manager was not even there. They even told us that we have to resolve this matter with an agency we reserved the stay with. They could have told us this 3h earlier! They were really unprofessional and have absolutely no idea how to treat a customer. They never replied to any of our complaints, except that the loud music was normal because it’s 1st of May - most places like this do not allow noice after 10 pm and due to reading other reviews I can see this not just an issue around the 1st of May. Not being able to sleep due to people violently screaming and blasting music is not normal for this kind of accommodation/grounds. There are renovated houses on the grounds as well (they looked renovated on the outside), but not knowing which one you will get and all the music and loud noises are just not it.

we payed 1100€ for 6 nights in these apartments. When we first arrived, our first innitial thoughts on the apartments were good, we were on the 2nd floor, it wasnt modern, but not bad for the price, then during our first night there, our neighbours underneath us started being very loud during the late night hours around 1 or 2AM in the morning, they were laughing out loudly, drinking, their kids were screaming, we were irritated but we didnt do anything yet because we thought that they wouldnt do the same thing the next night, but guess what? the next night they were even louder, so we texted the hotel reception and the next day they have told us that they spoke with our neighbours and that they apologized and said they wont to it again. Then the 3rd night comes and they are being very loud again. So we went to the hotel reception in the middle of the night to speak to the receptionist, he told us that they will send security to their apartment to speak with them, but yet when we came back to our apartment no security came and they continued to be loud for the rest of the night, our other neighbours were angry with them too, but the hotel staff did bare minimum to stop them.

We are currently in economy appartment and honestly we are very very dissapointed from the state of the appartment from very fist day.It does not look like on the picture,it is reaalu old and worn out,I think it looked good maybe fifty years ago.The people around are making noise until midnight.Currently at 23.09 there is live concert in the next room about 30 people and the reception did not do anything yet.The answer is ,maybe we will come after midningt to check.Only positive thing in this resort is that the coast is near by,nice swimming pool and animation for the children.We stayed here only for sale of them,but will never come back!

Worst place I've ever been at... If you value yourself and your money don't go there. 1. appartments look like they were renovated during the Cold war 2. when you enter it takes at least half an hour to take the cobweb off of the walls and the furniture 3. walls are moldy 4. furniture is in terrible condition 5. there is no air-condition 6. sheets are dirty 7. food is below mediocre (every meal there is only a few different choices that they repeat every day) 8. if somebody plays loud music next to you the entire night, the staff won't do anything to stop them 9. all over the apartment (walls amd ceiling) there are squished bugs that nobody cleans 10. if you take the shower, the shower turns into a pool 11. I tried to reserve other accomodation, they never answered the mail For the love of God, never go there!

Totally dirty full of spiders and spiderwebs all over the place. The room pictures that you see on the web are not show the reality. Very big cracks in most of the walls. This is not 3 stars apartments. Worst experience!

if someone wants to vacation back in time in the 80s, this is the right place, the apartments don't have AC or fans like they used to have once upon a time,no wi-fi ,tv is model late 80-is the check-in time took me exactly 2 hours in line without anyone coming out and offering water, the pool closes at 7pm, the kitchen in the restaurant at 5pm, I don't believe that the toilet by the pool is ever cleaned, they let people swim in their clothes (part of eastern culture and guess), how rude everyone is, I won't waste time writing,never again what a waste of money and time