Maistra Apartments Villas Rubin, Rovinj in Rovinj

Serious drop in the quality of services (mainly in cleaning) compared to previous years.

Cons:

- On arrival, we got rooms full of mould. In one of our rooms, there was a huge, visible black mould patch on the bathroom ceiling, and the whole room had an unpleasant smell.
- They upgraded our booking to an apartment, however it was still mouldy (mainly in the bathroom and around the AC, and some kitchen equipments).
-During the stay, cleaning of the apartment was totally random. We had bookings for 11 people. The first kind of cleaning we got was only on the 5th day, and not all apartments were cleaned.
- We asked for fresh towels: one apartment got them, but the others didn’t. For the apartment that did, the receptionist even called us on the apartment phone at 9:15 pm (!!) while we were trying to put our one-year-old to sleep, just to check if we had received what we had asked for at noon.
- The quality, quantity, and hygienic condition of the baby chairs in the restaurant are very poor.
- The organization of dinner is also chaotic. You have to wait in a never-ending queue to get food, while others randomly overtake and serve themselves before you.

Pros:

-The location of the whole complex is amazing.
-The shore area is clean and well maintained.
-The staff is mostly nice.
-The food in Basilico restaurant is perfect, the ćevap is unbeatable.

We were returning guests, but sadly, because of the decline in hygiene and cleanliness, we will have to look for another option in the future.

would have given 0 stars if possible for the housing with all the mold in the bathroom
(later on even some ants came crawling out of the joints between the bathroom tiles)
aswell as the weird stence in the rooms.
there were stains on the walls and even some big cracks.
the bedsheets were also dirty with weird stains some of them being blood and god knows what else

the people/personnel there were really nice though.

The resort let us down in many ways.
1- On our arrival, around 10pm they gave us a map to find our room. We spend 30 minutes walking around trying to read the signs, because every block of room has a name . It was dark, the names weren’t visible very limited illumination, we had our child with us , it was a nightmare. I think they should have taken us to the place . When we finally found the room it was terrible small of cigarette, so I asked to be put in another no smoking room, they asked us to come back to the reception to do so. And again we spend 20 minutes looking for this room.
2- The room was dirty, a terrible smell coming from the bathroom, but the room didn’t smell cigarettes. Big mould stains in the wall, everything very old. About the dirty I thought the reason was because the room wasn’t really prepared to us but they would clean it in the morning, they didn’t;
3- The towels provided were so old and had holes in it ;
4- the sheets had stains;
5- Every resort tha I’ve been to provide pool towels, they don’t, we had to buy in their shop.
6- the restaurant service is ridiculous, they say that it is from 7pm-9pm, but if you arrive 8:30pm no one will serve you drinks , they are already preparing to close , at 9 sharp there is no food to be served, I found it very tense, specially because when you are on holiday you don’t want to be rushing things , and they made us feel uncomfortable.

In my opinion they are far to be the resort that you go to relax and forget about everything.

The positives things are: the pool area, the staff that are very kind, the bar food was delicious and the sports area.

Liliane