Hotel In Excelsis in Novaglia

In excelsis
The hotel overall is great, the service was bad. I was double charged, no one came to my room to put new shampoo and conditioner.

Hotel os comfortable and modern and family run. Rooms are minimal yet comfortable, beds a little soft but provide food rest. Food is decent and service not bad. However, we travel for work and often have to arrive back late. One of the reasons we booked this hotel was they listed “24 hour room service” as one of their amenities. However, when trying to order one of the 2 items on their 24 room service menu was told “no it’s changed”. Tried to explain my rumbling stomach and ask for something, some chips, peanuts or anything and the surly chap on reception was not willing to help. Writing this with a starving stomach, wish they could have hooked me up with some food or at least tried to make the effort 😔

My stay at In Excelsis was a mixed experience. The view from the hotel is breathtaking, offering a fantastic look at the surrounding landscape. The modern design of the hotel is impressive and creates a pleasant atmosphere. The staff is incredibly friendly and always strives to make the guests' stay as enjoyable as possible. Their warmth and professionalism made the stay very pleasant. However, it was evident that the employees are overworked and under significant pressure. It seems that the management urgently needs to address this issue to improve working conditions and ensure a fair distribution of the workload. Another negative aspect was an older lady who appears to hold a supervisory role. Her unsympathetic and controlling behavior negatively affected the overall impression. Her constant oversight created an uncomfortable atmosphere that detracted from an otherwise lovely stay. Overall, the hotel is beautiful and has great potential, but the working conditions for the staff and the behavior of the supervisory person need urgent improvement. More attentive and fair management could make a significant difference, providing guests with a thoroughly enjoyable experience.