Hotel Villa Annette in Rabac

We booked for 1 week to enjoy the excellent good of their restaurant as promised on the website. When we arrived we were told that the restaurant was not open anymore. We immediately left.

Each evening there was no more hot water, just shallow luke warm water wich is not very confortable for a 4 stars establishment. Of course no explanation was given - "I have called some one because it was an error". In fact when the hotel is full, the electric baloon (boiler) for hot water is inssuficient.

Second the internet was extremely bad functioning. On the pool, on the restaurant on the exterior and in thé appartement, there were multiples acces wi fi points that were working very very badly or not at all (perhaps the number of connected devices was to important)

Third for the breakfasts the first 2 days, at 9 o'clock there was nothing left on the plates (breakfast it is served between 7 and 10 o'clock). The explanation was that everyone is coming at the same hour. A positive point is that an effort was made to normalise the situation the next days.

Fourth on the end of the staying we ve had the surprise to be charged for one more person. I must explain that the reservation was made for 5 persont (2 adults and 3 kids of 2, 5 and 8 years old). Booking gave us this appartement . The reception stuff explained that they have an internal policie that charges the fifth person as it is an appartement for 4 persons, but there were no policies written on booking site (all it was written is "the childrens are welcome to stay, there are no place for extra bed or criddels ") and event in the policies that they showed us on the hotel site there is no charges for the under 3 years childs). It s not about the 80 euros extra payed but about the fact that no one informed us on the arrival (that also was written on their policies but not respected) and normally there was no payement for a 2 years old child). This are the eastern scams that are still surviving after the communist era.

Fifth file processing tax (not the tourist tax that was of course charged) for making a passport copies..

I tried to be as factual as possible.
And that will resume our unpleasant holiday at Vila Annette