Grand Tábor Hotel

Beware of room 109: My partner and I checked-in on Saturday 11/2/22 for one night only. The room we got was modern and lovely and the young receptionist nice and polite, but unfortunately, the room happens to be located above the Billa supermarket literally next to the shop ventilation system that kept whirring, humming and thudding all night long. I could not fall asleep at all, so I dialed the reception which was closed as there is no 24/7 service. I finally fell asleep at about 4 am. I told what had happened to the receptionist the very next morning upon the check-out. He knew this was indeed an issue and apologised. I asked for some kind of compensation and he kindly called his boss whom he first apologised for disturbing him on Sunday. Since the hotel has a no-refund policy, the boss offered something else instead... a bottle of wine of my own choice. I took it since it was clear there was no real sense of apology, but I personally found it highly insulting and extremely unprofessional. My partner & I would have gladly gone for a different room in the very same hotel had we known this might have happened. As for the compensation, if no refund can be given, then a next-stay discount or 50 per cent off for that experience would have been better than a bottle of wine that I could buy in that very supermarket downstairs for €3 or €5, not €60 which we had paid for the stay. What was supposed to be a relaxing one-night stay resulted in a sleepless night and an early return to Prague on a beautiful Sunday morning. Absolutely appalled at the way the issue was handled. It would have been only 1 star were it not for the young receptionist.