Aura Resort Sidi ABD El Rahman El Alamein in Marsa Matruh

Very poor and expensive
Balcony door would not lock due to lock falling out! Expensive food and manual addition for billing. Poor pool hours. No lifts. Security staff asleep. One roll of toilet paper and no reserves. This is a cheap 1980s Spanish hotel at best. I will never return.

There was a lot wrong with our stay here. Firstly we had problems with paying in advance for our booking, as did everyone else in our group. We transferred the requested amount up front, but were told that less than this amount had been received because of the transfer fees from the hotels bank, and we were made to pay the extra very large amount when checking out. The food provided at the hotel was also not of good quality and often left us having to seek our meals elsewhere, when there are not many other places around. Some of the rooms were not clean on arrival, including dead insects like cockroaches. The poor quality of the WiFi and the fact that it is not available inside the rooms was also very frustrating. The staff were mostly friendly and the beech is nice enough, though the shuttle bus for this was not great and very rickety. Overall, cannot recommend this hotel at all.

When we booked we were so excited to engage with all the great things the resort promised. We paid them via bank transfer as they requested. Weeks later, after emailing them multiple times to confirm payment they said they would have to charge us a lot extra as they had not received the full amount. I triple checked with my bank, sent them copies of the transfer, and still they ignored my emails and requests and ultimately charged us so much extra money. We got tired of fighting and just paid when were checking out as we were risking losing our flight. Any amount paid for this hotel is too much. The food is awful. We saw multiple live cockroaches. The WiFi doesn’t work. The staff is unhelpful and rude. It’s far from the beach, and the shuttles are falling apart, dangerous and very sparse. Ultimately, the way we were treated was so upsetting and disrespectful, we would not wish this experience to anyone else. Please spare yourself and stay ANYWHERE else during your vacation.

The worst hotel you can go to. Save yourself and don’t go here if you’re a tourist, you will have the worst stay!! Definitely staying here is ruining the entire vacation. The reception is not helpful. They give you dirty rooms with paint smell and no view. Once you complain of the room odour, they fill it with air freshener, which is even worse. The resort has no elevator. The breakfast is 3/10. Save yourself time and money and go somewhere worth it. Nothing good about this hotel.