Les Maisons de Léa, a member of Radisson Individuals in Honfleur

Disappointing & Underwhelming hotel

Unfortunately we arrived at a busy time, therefore check in was chaotic and so was the area outside the hotel due to limited drop off space.
We were a party of 8, travelling in 4 cars. We had previously emailed the hotel a couple of times to book car parking but did not receive a reply. During our drive we had tried to phone ahead to see what the arrangements were for arriving by car but no one answered the phone. On arrival we were informed that they had not received our emails and the car park was full.

Naomi on reception was helpful & welcoming & even carried my heavy bags up the stairs! Our rooms were very comfortable but some refurbishment is needed for such a standard of hotel. In particular the carpets need replacing and the bathroom needed space for our toiletries.

Evening dinner was disappointing in so far as we waited an hour before our order was even taken. We realised there was a function taking place in another room & the hotel appeared to be short staffed. There were only two people waiting on in the dining room. The dining room was reasonably busy and we had pre-booked our evening meal with our booking so it was not a surprise that we were eating at the hotel.
The gentleman on duty was nevertheless polite, smiling, professional & apologetic. The waitress however was not remotely professional to the point of being rude. She may have been stressed due to lack of staff but she may need further training In her role dealing with guests. The food was good but we didn’t get our main courses until 10.00pm having sat down at 8.00pm.

We have visited Honfleur on numerous occasions and chose this hotel as it looks very appealing on the outside. Sadly it did not live up to expectations for a 4* Radisson hotel. On this current trip we travelled across Holland, Belgium & France staying in some delightful places in various establishments and were thoroughly disappointed by our experience in Honfleur. Our previous hotels were of a similar rating but this was by far the most expensive and not worth the money.

Staff really helpful and prime location.
Rooms lack attention to detail; corridors and stairways not cleaned and dusty.