Hotel Juana in Juan-les-Pins

The hotel its self was great. Parking was easy with valet service. Rooms were spacious and bed comfy However the woman at the front desk was very rude. We asked for towels to go the pool and beach and was charged for them. I have travelled all over world and have never been charged for pool/beach towels. When I ask why she couldn’t give me a reason and very rude. I was also disappointed when we checked out We were a group of 10, everyone else in our party had water and a nice goodbye note in their cars but we didn’t. I really like the hotel but felt the service poor because of the woman at the front desk.

Not a 5-star hotel. Extremely misleading on all levels. They baited and switched us. Management separated me and my family of 4 (2 children under 10 years old), refusing to add a rollaway bed to our reserved room (even though upon booking it states children 2-11 years free & extra bed by request.) We only needed 1 rollaway bed as our toddler sleeps next to us. That said, Hotel Juana’s solution was coercing us into a joint room for the remainder 2 nights of our stay, charging us close to $4000. If it was genuinely a 5-star hotel and experience we wouldn’t have minded, but we really felt robbed and disgusted by the dusty, moldy, and ill-maintained rooms. They certainly did not attempt to make us feel like valued guests. I would be mortified to recommend this hotel to anyone I know. Please avoid if you are looking for a true 5-star experience. I wish I knew this before booking.