Croisette Beach Hotel Cannes - MGallery Collection in Cannes

Extremely rude and unprofessional staff. On my very first night, I called guest services to request bath towels, and instead of helping me, the staff member lectured me that I must greet her, ask how she is doing, and speak “nicely” before making any request. She even mocked me for not knowing French and refused to serve me. On top of that, my room was ready but nobody bothered to call or inform me. Totally unacceptable service for a hotel of this level. This will definitely be my last stay here.

******* can confirm there was a mistaken double booking the second 4 minutes (yes 4 minutes so an obvious computer entry error)after the first. Nevertheless despite expedias entreaties and my own the hotel refused to move from the common sense equitable position of recognising that there had been a mistaken double booking but insisted more than once to me and to ******* that they would charge two payments for two rooms even though I am just the one person. There is the well known legal position that you can’t have it both ways. If as you insisted there was a contract for 2 rooms justifying 2 payments which you enforced at my expense then you cannot unilaterally without my agreement then decide to cancel the second room but still enforce payment for this very second room . One room one payment makes sense; even two rooms two payments has logic. But what you did was illegal a breach of contract/ you took two payments while refusing to offer me the second room which you had insisted multiple times was the legal contract. You cannot charge for two rooms but fail to deliver the two rooms. You only gave me one room while having me pay for two You only offered me one room and not a second.You failed to give me the second room while still charging for it.I insist you pass this communication to your head office and want immediate acknowledgment from you that you have done so. You need to not risk your reputation any further as I will be calling ******* my witness .

From the check in the service was very very under the level that you expect.

Room very small. Not even a bottle of water in the room or turn down service. 2nd floor and I could literally hear every single word of the people at the pool.

The valet literally trew my car keys to my wife(check the cameras) and ran away to the back office. And the only thing I received from the lady at the front desk is “I am sorry” and continued typing on the computer.

The customer service is extremely bad from a “5 star hotel that charges over 500 euros per night.

It was the worst hotel on my 20 day trip from Barcelona to Paris.

Disappointed with the management. I booked 2 rooms for a family vacation 6 months ago and upon arrival they tell me that hotel is fully booked. one room is on first floor and other on 4th! Ofcourse the day off hotel is booked, 6 months ago when I booked and fully paid, they should have arranged two rooms next to each other or at least on the same floor. If you wait for the day off of course it will not work out. They did not care at all about it and kept talking about not exciting amenities that are sub par. Not too mention you cannot get a peaceful night of sleep since people get in and out of their room all the time and hear the door banging non-stop. I suggest you find another hotel for your stay if you are looking for good service that matches the money you pay.