Cap d'Antibes Beach Hotel in Juan-les-Pins

I have never written a review on Tripadvisor having not actually stayed at the hotel. In fact I have never written any review, which perhaps expresses my feelings about this hotel. Three weeks ago I booked a room for two nights as a pre university trip with my daughter. On the same day I emailed the hotel to ask if they could reserve tables at both restaurants and space at the beach club. Two weeks went by in silence, by which time even microsoft outlook was reminding me there had been no reply! I finally get an impersonal email from the reception confirming neither restaurant reservations but informing me that on one of our days at the hotel the entire beach facilities would be closed due to a private event and unavailable to guests. The name of this hotel has ‘beach’ in it - why else would I book it? I have within the last 20 minutes asked to cancel and for a full refund. I do not at all take issue with the fact the hotel has private events, but to neither reply to my emails, or fail to let me know about a lack of beach until three days before my arrival is unforgivable. I would advise anyone to give this hotel a miss and instead stay at the Hotel du Couvent in Old Nice - I’m arriving there tonight but the service and level of attention they have already exhibited before my arrival is in stark contrast to this hotel.

Service is terrible. Extremely overpriced. Book in du Cap Eden Roc if you plan to stay in Antibes or better to stay in Cannes.

We went as guests for a drink at the beach bar - very expensive and we were not treated well. As a five-star hotel, we would expect a better level of service. Today we went to the Negresco, again as non-residents. The drinks were the same price, but with polite and diligent care taken to ensure we felt welcomed and special.