Hôtel du Théâtre in Bordeaux

Extreme disappointment
The stay was FAR below what you would expect when you this much for a hotel. Beds were extremely uncomfortable (more like elevated matresses) and there was an insane noise from the construction right next to our room. When there is crazy construction like this going on it should be highlighted for the guests and discount should be given. We were woken up everyday at 7 and it continued all day long. Completely crazy when you pay almost 400 euros per night. We have a video where you can see and the hear the crazy noise

Hotel has good location, but the automated service is pretty poor. They are supposed to send an email 24 hrs in advance of your arrival with check in codes. It actually arrived 2.5 hrs before, when there was no access to Wi-Fi. So you have to stand outside the hotel and wait for someone to let you in.

There is no elevator so you have to carry your luggage up three flights of stairs.

The bedroom is much, much smaller than the photos suggest.

Near the city center, but mold is evident underneath the bathroom sink & heat making conditions poor as no AC.

*Ad lies about the following feature:
- Multilingual & Helpful staff (French only)
- Concierge service
- Luggage Storage
- Breakfast
- Tour/Ticket assistance and porter/bellhop

The only positive thing I can say about this “hotel” is the location is good. I’ve had better hospitality falling asleep at a party than I did during my 4 night stay at “Hotel du theatre”. I had a very difficult time trying to check in, there was never any staff working (I only saw someone working twice the whole time), and my room was not cleaned once. The walls are paper thin, so I could hear everything going on in the room next to mine. When I got to my room, there was a “welcome letter” that asked guests to give high ratings. if a guest wanted to give a rating lower than 8-10, the hotel asked not to review their stay at all.
I decided to use the washroom and was absolutely disgusted. There was still hair from the previous guest on the toilet, counter, in the shower and all over the bases of the wall. The bathroom counter was stained and had splatters of white paint on various spots, but worst of all, it was covered in a layer of dust / dirt. The corners connecting to the wall had hair and dust bunnies in them. It was disgusting, and as someone who is neurotypical, set me into a panic attack.
I asked to change my room and was brought up a floor to a much smaller room that was only slightly cleaner than the last. The shower was broken and toilet seat was cracked. I gave up and made the most of it.