Novotel Suites Clermont Ferrand Polydome in Clermont-Ferrand

Courtesy and Professionalism Matter.
It speaks clearly, respectfully, and firmly about courtesy, professionalism, and basic human respect when people drop off CVs and motivation letters.

Courtesy is not optional when dealing with people—it is foundational. This is particularly true when dealing with people who put in the time, effort, and bravery to show up in person with a resume and a motivational letter.

Delivering a CV is not a light-hearted gesture for many job seekers. It represents preparation, hope, vulnerability, and often necessity. Walking into an office and approaching a counter already takes confidence, and how that moment is handled leaves a lasting impression—not only of the company, but of its values.

Unfortunately, too often the experience is dismissive. People at the counter brush applicants off, barely listen to their request, and respond with a rehearsed “just email it” or “send it online.” In many cases, those emails are never acknowledged, never opened, and never replied to. Silence becomes the answer. No confirmation. No rejection. No closure.

This raises an important question: **what is the rule?**
If companies prefer digital submissions, that should be communicated clearly and respectfully—on signage, on websites, and in a way that doesn’t make the person standing in front of you feel like an inconvenience. And if someone is asked to email their CV, the minimum standard of professionalism is acknowledgment. Even an automated response shows respect. No response at all sends a message that the person—and their effort—does not matter.

People working at the front desk or counter are often the *first point of contact*. They represent the organisation. A lack of courtesy at that level reflects poorly on the entire company, regardless of its size or reputation. A simple greeting, eye contact, a calm explanation, or even a “thank you for coming in” can completely change the experience.

Respect costs nothing. Courtesy takes seconds. And professionalism should not disappear just because the interaction is brief or because the answer may ultimately be “no”.

If organisations expect motivation, effort, punctuality, and respect from applicants, those same values must be demonstrated in return. Treating people with dignity—especially when they are seeking work—is not just good practice. It is basic human decency.

Room service and cleaning services was skipped, reception have no clue about customer satisfaction and customer service, ill never repeat it again the worst experience i have ever had