Hotel ibis Lille Centre Gares in Lille

Our room was full of ants and they were literally everywhere, even crawled on our toothbrushes. Not surprised, because it was so dirty, felt that they just decided there are no point to clean the floors at all.
Also, the room was heated by the sun during the day, so it was extremely hot inside, was uncomfortable to sleep.
We had not enough towels, only one big towel per person, so no extra towels for face or hands. In addition to that, they didn’t even offer a simple laundry bag.

Disappointing Experience – Not What You’d Expect from Ibis

My recent stay at this hotel was highly disappointing and far below the standards typically associated with the Ibis brand. The rooms are extremely small, poorly maintained, and the overall condition of the hotel is clearly deteriorated. It’s an outdated and neglected building that desperately needs attention—though realistically, demolition and a complete rebuild would be the better option. Some properties should not be exploited until the very last moment, and unfortunately, this hotel is a clear example of that approach. It does no justice to the Ibis name.

Adding to the frustration, we were transferred to this hotel under unforeseen circumstances, but the way this was handled was completely unprofessional. The front desk staff member did not speak English at all, which is both surprising and inappropriate in a hotel catering to international guests. While I feel sorry for the staff member placed in that situation, it reflects poor management and a lack of support from the hotel team.

Out of respect, I will refrain from sharing pictures, but I sincerely hope Ibis takes this feedback seriously.