Beech Resort Boltenhagen in Boltenhagen

Beautiful resort with careless service We have been coming to the Beech Resort Boltenhagen for years because the resort is truly beautiful and has a fantastic location. Unfortunately, we had a few unpleasant experiences this time that marred the overall impression. Upon arrival, we found a moldy plate in the dishwasher in our apartment. We took it to reception, where they politely apologized and brought us some replacement dishes – we had to clean the dishwasher ourselves, which we hadn't expected at this price level. Two days later, in the evening, we suddenly found shower gel, two bottles of water, and a juice in the accommodation. At first, we thought this was compensation for the moldy plate. However, when we asked, we were told it was due to a transposed number in the room number – that was a rather unfortunate situation. The buffet and the food in general were once again excellent. Big praise goes to the friendly and helpful service staff and the chefs – you can see their real commitment here! What we did find critical, however, was that during our stay, window cleaners came into the apartment unannounced – including from the inside. This isn't a good solution, especially if you're not there and the dog is alone in the room. Advance notice would have been absolutely necessary. Another point of criticism concerns the surcharge for the dog: Our small dog (3 kg) cost a total of €210 for 6 nights – €25 per night plus €60 for final cleaning. We consider this excessive and not really justified. Conclusion: The location, the food, and the many staff members are truly great – but service, cleanliness, and communication have deteriorated significantly. We sincerely hope that the resort returns to its former strength.

Overall, a pleasant trip to freshly renovated accommodations with a few minor drawbacks. We didn't have a hairdryer in our room, and despite pointing it out twice, one wasn't provided. Upon departure, all they said was "I'll inform my colleagues," no apology or anything like that. The toilet door wouldn't close properly, and the light switch on the left side of the bed only worked sporadically. Parking was still free on our first visit. The food at Windflüster (we had booked a set menu) was varied, but the fish, for example, was completely dry; at times, it felt like leftover food from the previous day (e.g., potatoes, broccoli, or fennel) had been reused the next day, for example, in salads or similar dishes. Drinks, including two different types of beer and one non-alcoholic variety, were available on tap.