Romantik Hoteler Kaufmann

When we arrived at the hotel and sew our rooms we thought we where in for a great time........ how wrong we where. The rooms we had was very nice with a connection room for our children which was great. After that it just went down the hill. When we ask the reception to book the restaurant we couldn't because there was a wedding on???? Guess what we still got a table by asking a waiters and told him would not be long in eating, we where given a room menu ??? the food was very good but it would have been nice to have had a pudding aswell ,whice we where never offered. Next morning at booking out we ask if we could have the same rooms again the following week but no as there was another wedding on that day and so they where going to put use in some other rooms whice was lot small then we had and no discount, the thing is the room was still very close to the wedding. We have come to the conclusion that we will never stay there again, what happen to customer service. We are a family who have travelled all over the world, and never have we had sort a bad service. Same on you.