Haffidyll Garni in Rerik

There are many reasons why I was frustrated with the hotel.

First, their contact information that were published in the website did not work. I called their phone numbers more than 10 times from August to October 2022, it was always machine who answered. I also sent email and made reservation to their website, but no response.

Second, they have of lack of responsibility and customer service. I felt being scammed.

So, I bought a voucher in Groupon on August for Hotel Haffidyll, 2 nights including breakfast and lunchpaket in double room. The voucher deal was 109 Euro with the value of 176 Euro according to Groupon for 2 people.
My intention is to celebrate my birthday on 19 March 2023 with my husband and newborn baby.

As there is no information about baby, I tried to contact the hotel to ask about this but no response. Then, I asked Linde Deals (the provider of the voucher) whether I could bring baby for this voucher and they said yes, and I will only pay city tax. Because of this information, I bought the voucher confidently.

When I wanted to make reservation for 17-19 March 2023. Finally, Linde Deals gave me other Haffydil Hotel email to contact them. I was shocked that they said I should pay 288 Euro for apartment room as I could not bring baby to the double room. They only value my voucher 99 euro. Meanwhile, this voucher value of 2 nights in double room and I checked their website, the double room for 17-19 March is 166,00 euro only with breakfast. So the value with Lunchpaket should be more.

When I made a complain about this issue, especially telling them that they didnt response my email and call before I bought the voucher and the Linde Deals said I could use the coupon, they did not respond my email anymore. The way how they handle a complain is a nightmare.

I was in 9 months pregnancy and this issue brought me a lot of stress. However, they dont care at all. They even did not willing to give any solutions.

This is a nightmare for me. I travelled a lot. I have visited 50 countries and I never received any services worst than this. They just cut communication with their customer and the customer even could not call, just wait the email which never come.