Hotel Alte Mark in Hamm

During check-in ( very nice man who also was the waiter in the restaurant) we were told that the breakfast would start 07.00

So 07.05 next morning we entered the breakfast room and were met by a young blond lady with glasses that told us ( in a rude way) that we were not welcome before 07.30.

We were in a hurry and would have been fine with a piece of bread, a slice of cheese and a glass of juice ( which was already available at the buffet) but no.. the blond lady with the glasses insisted that we should wait to 07.30 ( which was not an option for us since we were in a hurry)

We were obviously given the wrong info at check in, mistakes happens, but the blond rude young lady at the breakfast could easily have let us have our breakfast when we arrived short after 07.00. Thats the difference between good customer service and the really bad one as we experienced this time. Really bad indeed.

So we could not have the breskfast that we already had paid for but instead had to buy our breakfast at the bakery shop in the village...

We travel a lot and, +100 nights a year in hotels and it's very unusual that hotel staff in general is rude but this one should not even work close to customers at all.

That being said, the hotel was clean and nice, but skip it, there are a lot of nice hotels with nice staff. Avoid this one!

Out of date Hotel
Old and in bad condition. Carpets dirty and with stains. Balkony small and dirty. Access to room, up old stairs and along up and down coridors.
Not to be recommended!