Aegialis Hotel & Spa in Aegiali

The Aegialis Hotel and Spa was a disappointment. We stayed for 7 nights at this Hotel and Spa. Booking almost a year in advance to have the - Exclusive Veranda Room. Billed as one of the nicest in the complex. The Exclusive Balcony Room" several thousands of dollars cost - was advertised as combining tranquility and luxury with state-of-the-art technology. Unfortunately, it was not tranquil or luxurious. First - LOUD BANGING OVERHEAD NOISES every morning which we were there - We learned that this due to the proximity of an overhead huge "hot" yoga studio where the other group had loud and early classes, setup /meeting - what ever starting at 6:30 -7 am. ( OTHER review talk bout noise but this was next level) We used ear plugs -sound blocker - noise cancelling phone app etc to shield us from the sounds of POUNDING and loud music . But nothing could stop the early pounding of foot traffic. This daily noise then was followed by blaring NOT YOGA high intensity work out music at the highest level. ( We have video of this if you chose not to believe) = Yes we made a complaint but since there were no other rooms at this "HIGHEST level " of Luxury within the resort there was nothing we could do. We had other issues with the added cost of coffee pods each day even though the room advertises you can "enjoy the coffee amenities within your suite" You get a few pods -to make the smallest cup - & if you want more it is a daily extra 3 euros. Another issue to note is the "into town/ beach shuttle" It runs infrequently even though it is below the resort - the only two times first starting at 11 am and 2 pm get you down and into town - stopping near LOCO beach bar, This is the only way to the beach -is walk downhill and then of course walk the steep steep uphill - the shuttle is on a scheduled and more than once we were waiting for the 4 pm return OVER 30 minutes until my husband called for the 3x time and then they added us to a group returning to the resort. Yes you can walk - and we did that - but with all the beach items - walking up STRAIGHT hill with over 94 steep steps wasn't what we wanted to regularly do/ And yes - this and the fact that they didn't help one member with concessions on the shuttle- time - location into town etc who was injured without an exorbitant quote of ( something like 60 euro one way) was very off putting IT is a lovely island and yes you have to have guest concessions but know that for us it was not tranquil or relaxing. On a plus - when I asked for an extra blanket or towels they were given - they also gave us a nice bottle of wine at check out and a note apologizing - which we have still -