Vasilaras Hotel

We had a very disappointing and unprofessional experience with Vasillaras Hotel. We booked 5 rooms directly with them with a free cancellation policy, but they canceled our confirmed reservations without any prior notice or consultation — just a one-sided decision, with no discussion or attempt to find a solution. They said they were afraid we might cancel at the last minute because of the war in Israel — even though skies were only temporarily closed and check-in was still 45 days away. I called and asked them to please wait one more week because the war was expected to end soon — and it did, just 5 days after they canceled. But they refused and told me I could only rebook with no free cancellation, offering worse terms than what I had originally booked. When I tried to rebook, suddenly the rooms were no longer available. It really felt like they preferred to cancel us so they could give the rooms to someone else who was trying to book at the time. Because of their decision, we lost our ferry tickets, as there were no other hotels left in Agistri. And now, at the last minute, we are still searching for another hotel with very few options left — they completely ruined our family trip. Communication was also poor and dismissive. I was told: “It’s not me, it’s my daughter — send her an email.” “I’m in the restaurant now — call after noon.” I sent my last email over a week ago asking for a solution, and they have not even bothered to reply. Be careful. They seem to care only about money — not guests, fairness, or service. They ruined our holiday

This property was not open when we arrived!! They sold us a room that didn’t exist !

The staff person rolled his eyes at me, interrupted me, and raised his voice at me simply for asking about the dead mouse smell in my room. I had to sneak into the lobby to wait for someone to show up after I messaged using the ******* messenger and no one came. I left a night early because it was miserable, and have yet to receive any kind of refund.

The property is ok but she need good cleaning the cleaning staff don t clean good need deep clean the bar the owner very nice myby for this the cleaning staff don t do properly the job must be more strict with them