My stay this time was far from smooth. I booked a 17 sqm room, but upon arrival, the hotel said it wasn't available and offered a 13-15 sqm room instead, with no refund for the downgrade – absolutely unheard of! I've only ever known hotels to offer free upgrades when the booked room isn't available, never a downgrade without a refund. I arrived at 12 PM and, after being told my booked room was unavailable, I contacted Trip.com. I was met by 'Xiao Hong,' the most unhelpful customer service agent I've ever encountered. Despite calling multiple times over 5 hours, there was no feedback, and she repeatedly delayed responding, costing me dozens of yuan in call fees. Frustrated, I requested a new agent, and the issue was resolved by a supervisor in less than 15 minutes, finally demonstrating the level of service I expect from Trip.com. As a 16-year Trip.com Diamond member, I choose to book through them over other OTA platforms like ** (removed specific OTA name), even paying a bit more, precisely because of their customer service's ability to handle emergencies. This experience was truly disappointing, though I'm glad the customer service supervisor maintained the usual standard.

Clean, good location, near to Kushiro station. Can walk to Kushiro station 5 minutes

Verygood

Very good value.

Everything is good about this hotel, except the room is small especially the attached bathroom. It can sleep two persons but if both are 180cm tall, you probably have to navigate slowly. But none of us is that big, so it works for us, we booked 2 rooms for a family of four. Breakfast is nice. The hotel provides parking for a very reasonable fee of 500 Yen a day.

The price was good value for the money I think. Clean attentive staff and cheap on site parking for 550 yen per night.
This is a business hotel so for foreigners look for the breakfast tickets in foyer which allows you to choose which time you'd like to eat. Make sure to grab one at check in.

Pleasant stay as hotel is quite central.

Free breakfast and location is super near the station, great for my kushiro bus tour. hotel was also self check-in, super convenient.

Stayed in the hotel for 2 nights, 5 mins walk from JR station and Akan bus terminal where the tour bus to the sightseeing places.
The room was quite decent and good enough for us to open 2 pieces of luggages..

Quite convenient location, room/bathroom is a little small