Hotel Isesaki East in Isesaki

There were two hairs in the bathtub.
The air conditioner wouldn't turn on no matter how many times I tried.
It snowed and was a cold day today, so I called the front desk.
They answered after about 15 rings.

When I explained that the air conditioner wouldn't turn on no matter how many times I tried,
they just said, "Uh huh."

No apology. They didn't even ask if the remote or air conditioner's operation lights were on.

When I asked if I could borrow a blanket, they said, "Yes, you can."
The front desk clerk was a middle-aged Japanese man whose Japanese was terrible.

I had just taken a bath and didn't want to leave the room, so I asked if they could leave it in front of the room, and they said, "Sure."

When I looked in front of the room, it was lying directly on the floor.

They may have left it there because it would only be for a moment, but some staff members think it's okay to treat guest blankets like that, which means they don't think they're dirty.

So how do the staff manage these blankets? It's frightening to think about it.
I couldn't use the blanket as I thought it had been placed directly on the floor behind the scenes.

I don't think it's right to charge a room fee for this.

It was extremely dirty, and I don't know if the bath was even cleaned, but for some reason there was hair on the ceiling.

There were no toothbrushes or other items in the room, and no instructions on how to use the public bath, so I went to the front desk to look for a toothbrush before going to bed. No explanation was given at the reception.

I don't believe for a second that the customer is god, but I'm paying to stay here so I would like them to provide at least the minimum level of service and explanation.

It was really the worst. It was so cold I couldn't sleep well.

I'll never stay here again.