Best Western Hotel Fino Shin-Yokohama in Yokohama

A perfect stay in every way. Very kind and helpful reception staff and the interior of the room made for a very cozy stay. The size was perfect for one person, though it might be a bit small for two, which is to be expected in cheaper hotels in the Tokyo area.

The WIFI was very fast, with speeds of around 150 Mbit/s on the third floor.

Would come back any time!

I received an excellent welcoming impression from the reception staff. I appreciated the bed size, which is slightly larger than a queen bed and very comfortable for sleeping.

The hotel’s location is also very convenient, situated in the center of Shin-Yokohama within the business district. I was able to purchase a good-quality bento for lunch for around 600 JPY.

The hotel also provides parking spaces for cars (2000 JPY / night). However, only two vehicles taller than 1.55 meters can be accommodated, while the rest must be below this height. Thank you.

Convenient location near the train station. Clean rooms. Our room had an air conditioning unit and the room was nice and cool every night. Would book a room here again.

Spectacular hospitality, great beds! I felt like I was sleeping on a cloud 😴 amazingly feels amazing!

The environment is great and the location is good too. However, they kept saying they couldn't find my lost item, and I'm not sure if they just threw it away. I'm certain my item was in the hotel. Downstairs, there are many Lawson convenience stores and a Ricos, which is very convenient for buying bento boxes, daily necessities, drinks, fruits, and such. There's also a 24-hour fast food restaurant similar to Sukiya, which is really nice.

I stayed here because I was attending a Live concert in Bandori. Most hotels near Yokohama were booked, so I ended up staying in Shin-Yokohama. The transportation here is quite convenient, but JR trains between Shin-Yokohama and Yokohama are infrequent. The Live concert was at K-Arena, and taking the subway was more expensive than JR. The hotel is quite close if you exit from the JR station. If you're taking the subway and have a lot of luggage, you can exit from exit 9, which has an elevator to ground level.

The hotel room was quite spacious; I stayed in a twin room. The front desk staff spoke good English, so communication was easy. I think there were also staff who spoke Chinese, as I encountered some in the second-floor restaurant. You need to swipe your card to enter the elevator on the first floor, and remember to take your room key with you when you leave the room.

The room was as shown in the pictures. There was a desk with power outlets and charging ports, and also one by the bedside. Opening the window was a bit tricky as it had two locks; both needed to be unlocked to push it open slightly for ventilation. Initially, with the window closed, the room was as hot as summer in winter. It got better after opening the window for ventilation.

The room had a private toilet and a separate washbasin. There was a bathtub, and the water pressure was strong, so it filled quickly. Soaking in the tub after the Live concert was very comfortable. The length of the bathtub was a bit cramped for someone 1.8 meters tall, but it was usable.

The hotel Wi-Fi was available but the speed was quite average; I hope they can improve it.

There were too few washing machines at the hotel, only two on the second floor, but they were inexpensive. When I returned in the evening, they were often occupied, so I had to wait. If clothes are left in the washing machine for too long, they will be taken by the front desk for safekeeping. There was also a public laundry room nearby, but I didn't go, assuming the prices wouldn't be as good as the hotel's.

The hotel has sofas on the first floor where you can sit, but the common area seemed small, not as big as Toyoko Inn (like the one in Ikebukuro; there's also a Toyoko Inn next to this hotel, but I don't know its situation). There wasn't much space to eat bento boxes. The second-floor restaurant is only open for breakfast and requires payment. There's a water dispenser and ice machine next to the washing machines on the second floor. The room has a kettle, tea bags, and coffee sachets.

Disposable toothbrushes and facial cleansers can be picked up from a cabinet in the lobby on the first floor; they are not directly placed in the room, which is something to note.

Overall, this hotel is quite similar to most business hotels in China (like Hanting or Home Inn), but the rooms are slightly smaller. Considering the price, location, and cost of living in Japan, it's actually pretty good, especially for two people. The only drawback is the extremely limited number of washing machines. A budget hotel I stayed at in Osaka had six washing machines and dryers, so having only two here is definitely insufficient. I hope they can add more in the future.

Exceeded expectations! The room is spacious and clean and the bed super comfy. Walking distance from shin Yokohama station and lots of eateries nearby. Highly recommended.

Service was great, check in real late but staff are efficient. It’s short distance and near to shin Yokohama station. Spacious for families, and Love the shampoo and shower gel provided. all was DHC olive series. Second time staying there. Convenient and able to leave luggage there even after check out. It is also near to the limousine bus stop where u could take direct bus to the airport. Overall experience was great.

The room is perfect and very clean. It came with all amenities needed by a traveller. I will stay here again in my next trip.