OYO 124 Hotel Seniman Sentul

I'm sorry to say this,the room was so small.... Got tv but no channel,got WiFi but can't access,water bathroom was nice but no shower,so difficult to bath.....to to small the room.

The room is single bed. Neat and clean rooms. The front desk staff is very friendly. Con: the rain shower head is leaking and there is no toilet seat. 😫

Room and Toilet not clean.waste of money.very disappointed.wont go again

Booked this hotel for 1 day stay through Agoda as pay at property.Then I paid cash at hotel and hotel refused to give receipt. They say hotel under OYO, oyo will send e-recepit. At the night of the check out, i receive email frm hotel as no show case and also notification from my bank for deductions for no show case.

1. When i contact the hotel, they ask me to call OYO.But i couldn't find any OYO customer service number and only have email address.After email OYO, they ask me to send email again since their HQ under US which is not convenient.

2. I made a 2nd call to the hotel , telling them about this and ask for help since hotel the one who remark as no show case.But they refused to help.Since i booked to Agoda, i call agoda and let them know about this matter and they talked with the hotel.Then agoda asked for hotel payment receipt.I went to hotel and asked for the recept since i didnt receive any e-receipt from OYO or hotel.They ask me to wait.

3. Already 2 days yet i receive any receipt I reached limit then went back to hotel and ask for receipt.They refused to give.Then i call malaysia consumer department and lucky came across one police officer and he mention we can made a complaint at hotel.

Only after that the receptionist get worried and immediately issue the physical receipt and i get know they totally losing on 1 April 2022.But that doesnt mean they can simply cheat customers money.

Very dissapointed at this hotel.