Summer Bay Resort, Lang Tengah Island in Kuala Terengganu

Nice quiet island for a short break. Private stretch of beach where one can snorkel and see fish close to the jetty. Rooms : 5 stars ..only snag were the pillows. Too soft. We slept badly. Food : way below par for the 5 star price being charged. Not tasty, lacking in variety, high GI and high in saturated fat.Need to upgrade the quality. Well organised with arrival and departure of guests. Private jetty is a welcome change with covered parking. Resort catering for China tourists. Mandarin spoken 85% of the time. Staff do not have hospitality traits.Many do not even smile! They just get their job done. Reception staff not attentive and do not go out of their way. Suggestion: organise beach clean ups once a week for 30minits and include your guests. Many wld be willing to join in the clean up. Encourage staff to speak in Malay and English, for the benefit of other guests.

Overall lang tengah is a paradise but this is a lousy and over rated hotel for the price they take. we paid in between 800 to 900 for package in diff rooms. They publish as 4 star hotel but in reality it is a 2 or 2.5 star. 1. Rooms are small. toilet is with poor amentiies and poor in facilities. it said garden biew while we got a lousy jungle view. lots of noises. even the corrider is for 1 people to pass. with the same price or less we could get taaras or 4 to 5 star hotels anywhere in perhentian or redang. their room pictures are very deceiving. room has no coffee or tea and bed is hard. 2. food choices were not bad but tasteless of most except few. with this price u dont expect such poor food quality. the 1 night bbq was better at least. 3. after such a large sum, they still require to pay for snorkeling gears and life jackets. however the quality of both is poor. when u pay extra u surely will expect better quality of the gears n jackets. wont u? 4. their snorkeling trip was included but another lousy service. 1st day they said sea is choppy so we will go 1 point. then why the hell u charge for 2 points? even with ur t&c it is not fair as the 2nd point was just next to the beach. 5. the perhentian trip was taken to 1 point only. what the hell? even the smallest resorts take 3 to 4 points at perhentian. why u charge so much for the package???????? 6. went to blue tears. the young guide was speaking in chinese. did we pay less than those chinese mainland noisy tourists????? this is not a tour. he just bring n ask u to find urself. 7.importantly the hotel mever said the return boat will send to a different jetty in merang. we had toddlers..kids n senior citizens. we all were standing in hot trying to find whats going on or anyone sending us to waterfront jetty. till i had to b super angry they tried to help. whyyyyyyy? did we pay 300 a person? even those hotels serve better. 8. the drinks at the sunset bar was freaking expensive while the drinks were very bad n in a small glass. even perhentian or redang does not do that. the singer were singing 80% chinese songs. did we not pay for our group's drink? why cant u mix n match??????? luckily the beach was not bad with corals n fishes else we would sit n cry only with such a uncomfortable service of most services they provide. my advise is pay less n stay at seri pacific or d coconut. they have bad room review but i went n checked. at least their rooms r better n summer bay rooms r noway better thn them. expect less service but u r paying less than half per person. If we paid 400 to 500 a person for this then we would not complaint but with so much of money they took it should already have a 4 or 5 star services i complained to hotel but till now noone recerted. The boat transfer guy is the one who took my complaint n assured to raise to his boss which was nice e of hi