Copernicus Torun Hotel in Torun

I recently stayed at this hotel and unfortunately, my experience was far from satisfactory. I was assigned room 212 (15.03.25), which was located above the nightclub. The noise from the club was absolutely unbearable, running from Saturday night into morning. I could not sleep at all due to the loud music and traveling through vents.I tried to contact reception to request earplugs, my calls went unanswered all night, which was incredibly frustrating. The following morning, when I spoke to the reception, they showed no empathy or apology for the inconvenience. Instead, they simply stated that some guests are bothered by the noise while others are not. This response was incredibly disappointing, especially considering the price I paid for my stay. In high-end hotels, when something unacceptable like this occurs, I would expect at least a gesture such as a discount or a complimentary service like a spa, but nothing was offered here.I did ask if I could change rooms or even hotels if the noise continued on the next night, but I was assured that Sunday night would be quieter and thankfully, it was.
On a positive note, the breakfast was delicious, especially the omelette on Sunday morning, but that’s about the only positive part of my stay. Given the noise on Saturday night, I honestly would not stay at this hotel again even for free. It’s a real shame because the hotel itself has great potential, but the lack of customer service and the noise completely ruined my experience.