Bristol Tradition and Luxury in Rzeszow

Cannot recommend. The amenities are lacking for this price, pillowcases had ripped edges, towels had ripped edges apart from being small and super thin. Spa is very small, has a great view but no one is manning the wet floor which is extremely slippery - seen multiple people fall during my stay, including me. Additionally, you're not informed if the room service is not possible or limited due to an event at one of their restaurants which was very disappointing.

Very impressive hotel, everything is thought out. And I definitely recommend this extremely interesting place with delicious food, cozy rooms, open-air spa and wonderful breakfasts to everyone.
Now about the two stars that I put.
Be careful with ordering in the restaurant, we ordered food and white house wine on Friday from the waiter Szymon, but he chose wine for us for 90 euros without providing a wine menu and without providing information about prices. Since the restaurant has a selection of wines for 25-35 euros per bottle, he choose himself one of the more expensive for 90 euros, thank you not 200 euros.
I know that the waiters have a percentage of the sale of wine, but it was unpleasant and overall the mood from the Bristol Hotel is unbeatable, since it is not right to do such tricks in a 5-star hotel, it left a residue.
Therefore, be careful when relaxing in the restaurant of the Bristol Hotel.

The hotel was far from five stars. I was immediately disappointed when I got out of the taxi and realized there was no one to assist with our luggage. The room was small and felt like it had been put together haphazardly. The tub was dirty, and one of the bottles of water was already open. The windows were actually locked doors, and while you could see the roof area, anyone could also peer into the room, which gave off a very uncomfortable, creepy vibe. The elevator made a terrible grinding noise when it stopped on the 6th floor, and getting there was a bit of an adventure—it required passing through the middle of the Folk restaurant. I definitely should've stayed at the Grad Hotel. To top it off, the lady at the front desk was awful.

If I could give this place 0 star, I would. I have traveled abroad and stayed at many locations around the world and this is by far one of the worst places I have been. For starters , it is false advertisement. This place is maybe a 2 star hotel. Certainly not 5 stars!! We knew when we pulled up and there was no one to help us get our bags inside and up to our room that it wasn’t luxury as advertised. The room was complete trash, broken tiles on the floor. No privacy for the bathroom and the shower and toilet were literally RIGHT next to each other ! The bathtub was dirty and had hair all in it ! Some of the lights didn’t work- There was little to no space for our belongings to be put up - there were two doors in the room and one was welded shut . PLEASE NOTE : this is a PREMIUM SUITE- We got a room with a balcony- the balcony was the roof top and where people could look right in our windows ! The curtains weren’t long enough to even give us full privacy!! Let me not forget to mention the terrible design and layout of the hotel. We had to go to the 3rd floor through the restaurant get on another elevator and then go up to the 6th floor to our room where the only fire escape was to go on the roof. There were no stairs from the 6th floor. I brought my concerns up and how I wasn’t happy with the room or service to Gabriela at the front desk and she was extremely rude and kept working . I told her she proved my point because she didn’t acknowledge me ! She then said I’m sorry while she went on with her work not offering to help or wasn’t sincere in the least bit -
She’s cold as ice and has no personality. She shouldn’t be in the service industry. I could’ve over looked the accommodations and the room being awful if the people were kind. I will never return to this hotel nor this city.