Vezendorf Taganka Hotel in Moscow

I had to leave a day earlier, informed the administrator in advance, they said no, phoned the director, also does not return, called the police, wrote a statement, a boorish appeal from the staff, namely the administrator, her name is Irina !!! Director head Sorokin Pavel tried to impose something of his own, although he read their agreement and promised to make a refund, paid by their terminal by bank transfer, Pavel said the money in his account, he is not going to return, he said decide with the Booking website! What does the site have to do with it, if he has mine ?! In general, people, please be careful with this hotel, as I understand there they use the fact that people are all newcomers, and they will achieve nothing !!! I will go to the end, a matter of principle, the check was never given by the way