Hotel Shambala in Artem

Good afternoon. I would like to leave a review about the rest in this institution. We purchased a package in honor of February 14, which includes accommodation, dinner, breakfast and 500 rubles. for slot machine games. First, after dinner, we waited for 20-25 minutes for a ticket to the slot machines.
Then, we went to rest in the room and wanted to order food, to which the girl at the reception said because of the heavy workload, they do not bring food and you need to go down to the casino again and eat there.
There were 2 bottles of water 0.3 in the room, when I asked if they could bring at least water, they said no, go down and take it yourself. Okay, when we went down to the casino again to order takeout, after waiting 30 minutes, we saw how the waiters collected the order (water, beer and pizza) and carried it to the room. So apparently only VIP guests are served, but they couldn’t even bring us water.
There is no service, you will not wait for waiters, as well as orders.
I won’t write about wound machines anymore, because people have already left reviews
And the best part is that at 09.15 in the morning we received a call from the reception and were told that our car (which was parked in the casino parking lot) was hit by the Shambhala branded bus.
The bus did not take the corner correctly and dragged the car a meter.
The husband went to the insurance company and the traffic police.
I went to the reception to find out how they would solve this issue.
Since the damage was more than 150 thousand, to which the girls at the reception said that the casino had nothing to do with it at all, the bus driver is a different company, and it does not apply to them.
Yes, the firms are different, but the bus is from the casino, and the incident took place on the territory of the casino.
They could not invite neither an administrator nor a leader, referring to the day off and no one will understand. We did not receive elementary apologies, while asking the girls if they were worried about the image of the casino and would not like to AT LEAST apologize, to which we received the answer: No, they would not.
A statement to the police has been sent, we will definitely go to court as well.
Thank you for the Shambol holiday.

They brought vodka into a decanter, out of 200 tons of grams they did not add 50 (checked in a measuring glass). Service at zero level. Ordered, did not carry dishes, in the end, without a receipt, there is no food. It is a pity that such an institution has shown so-so. The coffee machines are not working because the waste containers are full. Boiler for tea no. No glasses. Waiting for alcohol for more than an hour. What happens at the bar is beyond words. I wish the establishment to develop and correct mistakes