Dyuma Hotel in Rostov-na-Donu

We stayed at this hotel literally for 3-4 hours to rest a little and sleep, because we had a long trip, but we didn’t want to sleep in the car (we were returning from the Crimea to Moscow). 1- payment by card through the terminal was not accepted, we were asked to make a transfer; 2- the room had dirty footprints on the floor from shoes. the administrator offered to change to another number, but it was smoky through and through, so we still returned to the first option; 3- in the next room they had very violent sex, so that moans were heard right at the reception. Music played loudly, laughter was heard and obviously they were smoking, because the smell of tobacco began to be felt even in our room. As a result, we could not even fall asleep there, we spent our nerves and money. For 2 hours of staying in this brothel, we gave 1250 rubles. (Classic double room with one bed). The receptionist told us NOTHING at all in response to a verbal complaint. In addition to all of the above, there is obvious unsanitary conditions