Hotel Ana Lux Spa in Pirot

The waiters were terrible — I literally waited an hour for a pancake. The waiter was extremely rude, unprofessional, and disrespectful. Not once did he come over to ask if everything was okay. I’ve worked in a restaurant before, and it’s basic courtesy for a waiter to check in at least once while someone is eating. He didn’t pay attention to the guests, and I couldn’t get his attention for a long time. All in all, awful experience. Two stars only because the pancakes were tasty.

The cafe is part of a hotel. Despite its good location, spacious and clean interior, the service is very poor. Despite the sticker indicating card payment, this option was not available. This is misleading and incorrect. I would not recommend it, as there are many other independent cafes nearby with better service and card payment options.

Hotel Analux is the biggest hotel in city Pirot and propably the local hero here, but this so called 4 star hotel is not like European ****. the location in middle of town town is perfect and the high building seems very modern.

the truth inside is something different. the rooms and furniture are quite old and shabby. maintenance is not known here. you can find painting marks and dead mosquitos from guest before on the ceramic tiles in the bathroom. toilet paper is one-layer and towels are usually scraggy.

kitchen of appartement is small and nice, no convection, no dishwasher, no coffee machine.

air-condition is working but has a specific smell, heating is not working propper. especially when hotel is booked well, you cannot use WiFi for phoning and water during 5 minutes shower is getting cold. parking space is hard to find cause places are rented also to non-guests. sweaty smell and not very propper situation in the gym. half of cardio tools are broken or nearly broken (running strip for 4 weeks now).

After many weeks I am kind of tired to ask for things which should be standard in 4*-hotel. even though the gave there best when you are extra begging for something.

I only took a look at breakfast. tropical fresh fruits, berries, soya milk, avocado or sth, salmon, soft or scrambled eggs, honey, fresh juice, smoothies, fruit yoghurts ... you will not find there.

all ladies at reception do a perfect and professional job. they are 24/7 available and ALWAYS friendly.

furthermore the spa including staff is excellent. massage treatments are absolutely perfect and strong. you have only to make appointment before and pay extra. no special prices or offers for long term guests.

summarized: hotel tries to give good impression but it's miles away from an European or EU-standard of 4 stars.

If you thought you can use the free parking after spending money in the restaurant, you are wrong!!! The restaurant has no ventilation and smoking is allowed in all areas, so there is no non-smoking area which is mandatory buy the law for the space that big.