The Week & Resort in Incheon

location ok but not very close to airport and just a bit closer than incheon
hotel price is reasonable

Please don’t stay at this hotel if you have a pet. I booked a room on trip.com last minute because I missed my flight. Their policy states that the hotel allows pets upon request for free. When I made my reservation, I put in the notes that I was bringing a pet. Upon arrival, no one was at the front desk. So, I went to self-check in at the kiosk and then a staff member finally came over and helped. I was then told that based on my room type, my puppy couldn’t stay in the room with me. I was also told that I needed to upgrade and pay over ₩260,000 for her to stay in the room with me or I would have to pay extra for her to stay in the pet hotel. They wouldn’t even give me a refund. The woman who helped me wasn’t very friendly to me after I didn’t want to upgrade. All she said she could do was give me a measly discount on the pet hotel. This was the worst hotel service I ever received and experienced here in Korea and I’ve stayed at many hotels here. I’ll never spend my money here again.