Hotel Silken Reino de Aragón in Zaragoza

There is absolutely nothing 4 stars about this hotel with the exception of a beautiful lobby.
Pros The rooms are clean and it is located close to the old town and the residential part of Zaragoza. The rooms are functional and appear to have been renovated. Lightning is good and our room had a terrace allowing natural ventilation when the doors are open
Cons: located on a main thoroughfare, paper thin walls. I am hard of hearing and clearly heard everything in the adjoining room and some of it was very private. Front desk service at check in was terribly impersonal. No luggage service. We had to wrestle a luggage cart and fit it into a tiny elevator, haul or luggage, and take the cart back down
This would be typical in a 3 star hotel but certainly not what you expect in a 4 star hotel
The hand held shower head (only shower) is undersized for the water pressure, it flew off the bracket, sprayed water all over the bathroom! luckily it bounced off the wall without hitting us. We finally figured out that we could not open the faucet all the way unless we wanted to hold the shower in our hands. Getting into the shower is challenging because the toilet is positioned too close and leaves no space to climb in.
We made the best of it but spend your money elsewhere
This is the equivalent of a Holiday Inn

Breakfast is not good. Food is dry. Bread is hard to swallow. Fruit, sausage, ham cheese are all from the day before. Catering staff is rude. Room is ok. But no coffee machine is provided. Location is very good but not worth given all the other aspects. Beds are good. Staff at reception is welcoming, but rude everywhere else.

DEFINITELY NOT A 4 STAR HOTEL. Beds are very hard. Toilet is so close to beday your knees almost hit it and can barely get to shower without touching toilet. TV doesn't have Netflix or allow you to change language and staff can't or won't help. Location is ok.. Don't pay 4 star prices for 3 star hotel.