VELA Dhi Udon Thani in Udon Thani City

We came as family and booked our rooms (2 rooms with king bed) through trip.com. The hotel is quite relatively new and clean. However the service needs some improvements.
When we got to the hotel, we asked if we could have our rooms near by each other as we travelled with small kids. The front desk told us that they are full and only have twin bed room which is connecting to the one bed room. However, we asked if the twins bed could be put together and if the hotel can use the blanket to over the bed so that the separation is covered and easy to sleep, but they said no they can only push the beds together and that was it. To us that was not helpful in my view. They can at least offer extra blanket which we can do it ourselves. We got one room on 3rd and one on 5th floor. We found that the hallway of the 5th floor had very strong smell (not sure what it was, but it smelled very strong like some sort of chemical). When reported to the front desk, she noted, but nothing seemed to happened as we could still smell it on the second day. The room on the 3rd floor (318) the AC was leaking and the water was all over the floor. Our son was running and almost fall over, but luckily he held on the wall and didn't tip over. We called the hotel and asked if they can send someone. The hotel staff came and fixed it, but still the AC still leaked the next day (see photos). I also asked the mechanic to check the smell on the 5th floor. It seemed what they did was to spray it with some air freshener to cover the smell. So i finally asked if we could move to the same floor even if it was a twin-beds room.

It would be good if the hotel guard could help their guests when driving out to the street as sometimes when the cars are parked near the exit/entrance, we couldn't see the car coming very well, and this could be a road safety issue. Also when there is a heavy traffic, the hotel guard could help their guests to get in and out by stopping the car or asking the car to not block the entrance/exit.

I found that the housekeepers were the most helpful staff at this hotel. They were genuinely kind and helpful. I wish the front desk could be a bit more genuine (without giving their guests the 'look", but instead offer some support and help or alternatives. We want express our thanks to the housekeeper and the mechanic for their helpful service throughout our stay despite the issues that we faced during our stay.

Vela dhi hotel estetic a very good look hotel but some finshes where cheaply done (rooms) , it was an oké experience in the hotel, staff was good and helpfull.
Location wise, its oké
U need a car, its bit far from the airport (15-20min) and same Goes for the mall or streetmarket/foodcourt .
Also there where some rude hotelguest (Chinees ) but thats something out of control of the hotel.
All and all its a bit pricey for what you get especially in Udon .