Hili Rayhaan by Rotana Hotel in Al Ain
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Description
Is the perfect choice for travelers who want to take in the sights of al ain. Is renowned for its quality services and friendly staff.
Built: 2013
Location: in the heart of al ain, near shopping Mall, Wahat Hili Mall with 160 shops, 16 km from the international airport of al ain.
Consists of a 6-storey building.
The hotel has 254 rooms. There are non-Smoking.
Accepted credit cards: American Express, Visa, Mastercard.
Pets are not allowed.
On the hotel territory: SPA, outdoor pool, Parking, car rental, currency exchange, ATM machine, Laundry, Valet, Shoe Shine, business center, hairdresser, beauty salon, restaurants, cafes
Attractions: tennis court, sauna, fitness centre, massage
For children: Babysitting, baby cot extra charge
The distance to the nearest airport is 16 km.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Option: Buffet Cuisine: American, Asian, Continental, Full English/Irish, Gluten-free, Halal, Vegan, Vegetarian Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Deposit Policy: Deposit required A fixed amount of AED 200.00 (approx. US$54.45) is charged. This property accepts cash The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard, AmericanExpress
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Wi-Fi in public areas
- Heated pool
- Public parking
- Car rentals
- Restaurant
- Multi-function room
- Fax/copying service
- Wedding service
- Conference room
- Business center
- Concierge service
- Express check-in and check-out
- Safe at front desk
- Luggage storage
- Currency exchange
- Tour and ticket booking service
- English
- Urdu
- Filipino
- Kiswahili
- Russian
- Hindi
- French
- Arabic
- Halal meals provided
- Lobby bar
- Room service
- Shopping mall
- Smoking area
- Elevator
- Spa
- Tennis court
- Hair and beauty salon
- Gym
- Massage room
- Sauna
- Yoga session
- Gaming area
- Dry cleaning
- Ironing service
- Clothes dryer
- Laundry service (on-site)
- Playground
- Children's meals available
- Children's pool
- Pool ramp available
- Wheelchairs available
- Accessible rooms available
- Intruder alarm
- Smoke detector
- CCTV in public areas
- First aid kit
- Fire extinguisher
- Security personnel
Street view
Video: UAE, Al Ain, Hili Rayhaan by Rotana, Kung Fu (2016)
Map
Reviews
Recommended.
Good attached to a mall.
Far from everywhere else.
The location is convenient, the facilities are well-maintained, and the atmosphere is welcoming.
From the very first day, the reception team was friendly, helpful, and always ready to assist with a smile.
One of the highlights of my stay was the housekeeping service — Eden did an amazing job keeping my room spotless every single day. Her attention to detail and positive attitude truly made me feel at home.
I also spent a lot of time in the gym, where Captain Abdulrahman stood out for his professionalism, support, and dedication. He was always attentive, ready to help, and gave great tips for improving workouts.
This level of hospitality made my stay memorable.
I would definitely recommend this hotel to anyone looking for comfort, cleanliness, and excellent service.
Thank you to the entire team for the warm hospitality!
Upon arrival, 20 minutes past the check in time of 3pm, I anticipated that my room would be ready. However, I was informed by the receptionist Erika that the premium room that I had booked was unavailable. She mentioned that the only available option was the room without a balcony and would need to wait for an additional 20-40 minutes.
What was disappointing was not just the room
unavailability but the way the situation was handled. Erika did not offer an apology at the beginning and did not keep me updated while waited. I had to follow up. Throughout the interaction, she did not seem apologetic nor did she smile which left me feeling quite annoyed.
Unfortunately Erika’s handling of the situation was robotic and lacked the warmth and friendliness expected in such a role.
On a positive note, another receptionist guy apologized and offered me a complimentary breakfast which I declined.
By the way the premium room with the balcony that I was eventually given also did not meet the expectation, as the view was obstructed.
For future reference, I would suggest that front line staff receive additional training in customer interaction to ensure the guest feel welcomed and valued.
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Frequently asked questions about Hili Rayhaan by Rotana Hotel
How much does it cost to stay at Hili Rayhaan by Rotana Hotel?
The cost of staying in Hili Rayhaan by Rotana Hotel depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 138 USD. Enter your dates to see the exact offer prices.
Which room categories are available in the Hili Rayhaan by Rotana Hotel?
You can book Classic King Room, Classic Room With 2 Single Beds, One-Bedroom King Suite, One-Bedroom King Suite With Kitchenette, Premium, Guest Room, 2 Twins, Balcony, Premium King Room With Balcony, Suite With Kitchenette, 1 Bedroom Suite, 1 King, Balcony, Deluxe King Room, Deluxe, Guest Room, 2 Twin Beds, Deluxe Two-Bedroom Suite With Balcony in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Hili Rayhaan by Rotana Hotel?
Check-in at Hili Rayhaan by Rotana Hotel is possible from 14:00, check-out is until 12:00.
Does Four Points by Sheraton Al Ain have a pool?
Yes, Four Points by Sheraton Al Ain has a swimming pool for guests.
Does Four Points by Sheraton Al Ain allow pets, and what is the pet fee and weight limit?
No, pets are not allowed at Four Points by Sheraton Al Ain.
Does Four Points by Sheraton Al Ain offer breakfast?
Yes, Four Points by Sheraton Al Ain offers breakfast for guests. Breakfast options include American, Asian, Continental, Full English/Irish, Gluten-free, Halal, Vegan, Vegetarian.
How to get to Four Points by Sheraton Al Ain from the nearest airport?
The nearest airport is Al Ain International Airport, located about 25 mins from hotel by car (26.6 km) away.
What’s the cancellation policy at Four Points by Sheraton Al Ain?
The cancellation policy at Four Points by Sheraton Al Ain depends on your room type and booking terms.
