Red Castle Hotel in Sharjah City

For me, it was a very bad experience. The wait at reception to confirm the reservation was very long. The air conditioning in the room was broken and had to be manually turned on from the main unit. The room lacked towels and some other amenities. The room phone didn't allow you to contact services using the buttons on it. Overall, a bad experience. In addition, the water was unclean and the water tanks needed cleaning. It doesn't meet the standards of a 4-star hotel.

I have no idea who writes positive reviews for this hotel, because it's absolutely dreadful. Having traveled extensively and stayed in hotels of all kinds, I can confidently say this is one of the worst.

We booked a room for a couple with a king-size bed, but instead, we got two single beds. The entire floor and our room reeked of stale cigarette smoke, as if it had been smoked in for years, and damp, musty carpets where people walk with shoes on. This was despite my explicit request for a non-smoking room. The hotel was nearly empty, and the second floor smelled much more pleasant. Yet, it seems our requests were beyond this hotel's capability to accommodate.

The refrigerator hummed loudly all night, making noises as if it were on its last legs, which severely disrupted our sleep. The headboard above the bed was disgustingly dirty; I recoiled from touching it and had to sleep lower down. The bathtub was barely acceptable, and there was mold present. The pool felt like it was pure chlorine.

We paid extra for breakfast and were utterly disappointed. Almost everything was tasteless; the fried eggs were practically raw, and the sausage tasted like paper. The only decent item was the puff pastries.

We had a late check-in, and they wouldn't even allow us to extend our check-out by a couple of hours for an additional fee. They claimed the hotel was fully booked, yet their website showed numerous rooms available for reservation (albeit at full price, of course).

Overall, I absolutely do not recommend staying at this hotel. While its location is close to the beach, the beach itself is undeveloped and quite dirty. If it hadn't been for the non-refundable booking and our late arrival, I would have fled this place in a heartbeat.

totally bad service it’s not a 4 star hotel
washroom door not possible to close
shower towel bad smell and not clean
sometimes main door not opening
totally bad

The below review to be considered as important as we do not want anyone else to go through the same experience
Me and my friends would strongly advise against trusting this hotel for your special occasions, particularly weddings. The commitment was extremely poor, with a careless attitude and no responsibility toward the promises made. They demanded full payment upfront but showed zero follow-through on their commitments. It was truly disappointing to see my loved ones trust them with such an important event, only to have it turn into a challenge. They said buffet serving was only from 8pm-9pm. And they stopped serving even before this mentioned time. In which wedding does buffet for 280people be served for just 1 hour. Inspite of many not able to make it for the wedding still the management said that amount of people were more. At any cost do not trust this hotel for your special day. I only wish I could directly address this feedback to the owner, as the level of service provided was highly unfortunate and unprofessional.