Holiday Inn Express and Suites Bakersfield Central by IHG in Bakersfield

The water pressure was bad. The guy that helped me 1st to check in was very helpful but after that customer service was bad. Could not provide a late check out keep saying to check back in an hour or a certain time. Even at check out trying to turn in the key everyone at the front desk was just looking and nobody even reached for the key. Paid over $300 for one night and drove from out of town to get bad customer service

Absolutely ATROCIOUS custumer service, borderline (if not outright) scam artists. We arrived at our hotel around 3am due to traffic from a fatal car accident. I'll spare the details but we witnessed the victim on the interstate and were frankly traumatized. The front desk clerk told us we were marked as a no show and we would have to either pay a second time for the room or go somewhere else. We had been in the car for 8+ hours and again, had literally witnessed death just a couple hours earlier so we ended up having to double pay for a single room. The night clerk (who has probably the worst customer service I've ever experienced) basically told us we were SOL and ignored us while we tried to talk to expedia to figure out what to do.
Expedia told us this was unacceptable and we should not have to pay twice, but the manager refused us a refund for our second payment the next day. I honestly still cannot get over how terribly we were treated and the utter lack of empathy. I searched high and low for ANY written rule that 1) you had to inform the hotel of a late check in or 2) that there was any limit on how late you actually could check in. I have yet to find this in writing, so I'm inclined to believe the night clerk lied about that. In fact, they state check in is anytime after 3pm. No where does it list a cut off for check in.
To add insult to injury, once we finally got a room there was hair EVERYWHERE. What almost looked like mildew in the bathroom. General grime all over. If you're going to scam people into double booking, at least offer a clean room when they get to it.