Kona Bali Kai#204 in Aloha Kona

We are checked in to our unit and I have to say I’m quite disappointed. We rent thru Vacasa a lot in Washington and Oregon because we know that they hold a high standard and understand that people who are traveling are doing so for pleasure. They want basic necessities for the area in which they are visiting. There is not even salt and pepper in the unit. These are not perishable and we didn’t buy any at the store upon arrival. We have 2 kids on the reservation. There are no sand toys, boogie boards or umbrellas. I have stayed in 8 different VRBO properties in Kailua Kona over the past 15 years and this is the only one that has nothing to help guests go to the beach. This unit should not be marketed to children because there aren’t even sand toys. It’s disappointing after traveling so far that I had to go buy beach supplies at Walmart. I messaged the property and was basically told that there was nothing they could do. They didn’t offer anything. There wasn’t even bath mat or extra blanket in the room. The pool was advertised as heated n it was not. It was unbearably cold. I asked about it and got no reply. The next day, we saw the roaches. They were in kitchen drawers and in the bedroom. We also ended up with bites on our bodies, probably from the beds? It was a horrible experience. Vacasa should hold themselves to a higher standard than this bare bones unit. It will make me think twice before booking thru Vacasa properties again.

Absolutely awful stay in this place. (5 x days ago) Our room (which was located across the road) was filthy - dirty bed cover, stains on bedroom carpet, dirty bathroom - I had to wash dishes (cups) before we could use them. Light bulbs had not been replaced. The condo smelt terrible. So over priced - Would definitley not recommend and we wont be back!