Holiday Inn Purdue - Fort Wayne by IHG in Fort Wayne

For Fort Wayne, the location is great!. Rooms clean, hot tub not in service. Restaurant closed and switched to a lounge... that does not accept credit cards. Plan ahead... this will impact my stays here for the future

We stayed here for a week, for work.
0 house keeping & employees only care about you if you have a ‘status’.

No towels.
No toilet paper.
No napkins.
No trash bags.

The first morning: I called down to ask if they had breakfast

“No. We are having some renovations being done.
Are you part of the World Cup that is here”
“No”
“Then no!”

Like okay, you could’ve used better wording.

The rest of the week my boyfriend has gone down several times to let them know about the trash, to ask for towels, & whatnot.

Nobody. Ever. Came.

Every time we/I went down, I noticed that they welcome in the World Cup players, but no word, or acknowledgment to me, or any other ‘regular’ guest.

The ENTIRE week we didn’t have breakfast. Which would be fine, if it were advertised on the website, or anywhere BEFORE you book it.

The morning of check out (today), before he leaves for work he asks them for a late check out (like we always do, each week)

“No, we can’t do that”
*reception sees he’s a diamond elite status*
“Oh, you’re a diamond elite? Oh well Im not supposed to, but I’ll go ahead and do it”
“What do you mean you’re not supposed to? It’s part of being diamond elite & we do it every week, each place we go”

The bed was a cloud tho, couldn’t get enough of that damn thing😅

But never will we stay here again.
Hot tub is also closed. Also not advertised. I straight up told my boyfriend to book at a hotel with a hot tub.

Can’t get refunded for our trip because the entire week was booked & paid for in advanced. Otherwise we would’ve been gone the first day we came here.

Worst hotel we have stayed at.

Stayed for two nights in room 423. After the first night, keys deactivated. Had to go ask to activate them again, a minor thing, not a big deal. However, the room smelled a little funky, saw a flea in the bed I was sleeping and came home with a couple of bites. Please, sanitize that room and get rid of the bugs.

The bathroom and shower were very good, no complains there.

Usually have a nice stay here, when I visit. This last stay, guest services woke me up at 930pm asking to let them in my room. I wasn’t going to let anyone claiming to be anyone I didn’t invite, into my room at 930pm. The lady said “ma’am, I have the key I can let myself in”. Excuse me? Then when I denied access, she walks away and huffs about how we are all paranoid these days. It’s common sense that these days, you don’t answer the door to people claiming to be guest services/etc when you didn’t call for them. If they needed in my room, they should have called from the front desk first. I emailed IHG and never got a response, even though I was told I’d get one in 5 days.