Holiday Inn Downtown - Mercy Area by IHG in Des Moines

The manager was rude and the hotel had working AC’s but did not want to turn it on. The rooms were hot and 88 degrees. Horrible horrible service!!! Would not recommend.

Check in was fine and the front staff was friendly. The room was clean but the air didn't work in the room and the room was very hot. The staff recommended opening the window to help cool the room which helped but the traffic from the highway was extremely loud. If you plan to stay here, bring your own fan. Also, the parking lot is closed due to structural hazard (for over a year) and you have to park a half-block away.

For starters, the staff at the front desk didn’t even stand up when we walked in. Our room had no air conditioning. The “limited service” didn’t even include making beds. The parking lot was blocked off so there was not a drive up location to unload luggage.

The room was 80 & no A/C, older hotel, clean, parking lot under construction, so parked 2 blocks away

Neither the hotel’s website nor ******* (where I made my reservation) disclosed that the property parking lot/garage is closed. Upon arrival, I found that both the hotel parking lot and garage were closed. Guests were required to park across the street and carry all luggage, coolers, and personal belongings across a blocked-off area just to reach the entrance. This was a major inconvenience that should have been clearly communicated prior to booking, especially when traveling for a sport competition.

The issues continued once I entered the room. The room temperature was over 80 degrees, and there was no way to turn on the air conditioning or even a auto-fan. The only option was to crack the window and endure the constant roar of I-235 traffic all night, or attempt to sleep in the unbearable heat. Either way, no rest was possible both nights.

In the concierge van, several guests were discussing the same issue with overheated rooms, making it clear that requesting a room change would only result in another room with the same problem.

If you’re heading to the Iowa Events Center, I’d recommend booking a room at another hotel in the area.