Hotels in Grand Rapids

Very clean and staff very kind

The staff was amazing, friendly and helpful. The restaurant choices were great for adults and kids. The pool was a huge hit. We were in town for a hockey tournament and being able to use the skywalk was a BIG plus!

We’ve stayed here many times in the past, so take that into account. Room was nice as always, really liked the gym as well. Many options of equipment. Front desk gal was a bit nonchalant at check in. Almost seemed like I was a hinderance to her day. Really the only disappointment of the trip, but not a good first impression. Bellhop Fayez is always a delight and a shining star of the facility...

Although the rooms themselves are a bit dated, we thoroughly enjoyed our stay. Beautiful, historic property with a warm & attentive staff. A true jewel in downtown Grand Rapids.

Upsettingly long line at check in ... and room not being ready at check in was disappointing!

They placed us by an elevator which kept me up all night. When we arrived to our room, housekeeping immediately walked in saying they weren’t supposed to assign us this room because they needed to replace the shower curtain which they had to return to do. Tub had hair in it still. The bed was horribly uncomfortable. Hotel was beautiful otherwise, just not worth the money for the room we had.

Very hospitable staff. Excellent all around experience. The front desk staff and GM, bar tender, shuttle driver - exceptional service. Im so happy. Im recommending to everyone I speak with. Park and fly service is fabulous. Many Many Thanks to employees at Sheraton GRR

Very nice place. They do not have a buffet, but do have a VERY expensive breakfast you can pay for. We opted to go down the street to IHOP.

Excellent facility. Close to airport which we needed. Michael, the shuttle driver from the hotel to the airport, was outstanding. Professional, friendly, and safety minded. Snow storm was bad and he drove very professionally. Dinner the evening before was very good; Kari, the server, was excellent. Will stay here again.

Very clean. The heating unit was extremely loud and needs service. I will not use ******* next time I book... I tried to use AARP and they said that had to be done at booking.Expedia said show card when checking in. NO DISCOUNT - BS

Was great to have park and fly option with 24 hour shuttle! My only complaint was the poor condition of the bathroom. Loose fixtures and mold in corner of shower.

I called prior to our stay and asked at check in to be near one of the teams (college football) staying at the hotel, they said they were booked and could not place us near the team. My reservation was made way before they were completely booked! Instead we were put on a floor with a bunch of young kids (hockey team). They were loud running around in the hallway and were playing hockey in front of...

Everything was great; from the room, to the amenities, and especially the staff!

Just there for one night, but very spacious & clean rooms. Appreciate the detachable shower head in our 2 queen standard room.

Beautiful room. Pool was great. We love that. It was an indoor and outdoor hot tub. Staff was very friendly. I will stay again.

Every single staff member was AMAZING!’n we absolutely LOVE THIS HOTEL’ We travel from Canada to Chicago often… really thinking we may have found our favourite hotel! Excellent excellent 10/10 for the entire hotel!! I NEVER write reviews!!

Great room! But what really stood out was the front desk clerk, Debra. Kind, courteous and very accommodating. She is a real asset to The Hilton Garden Inn!

The front desk staff were friendly and helpful. Our room was clean and comfortable. We enjoyed using the pool. We didn’t try the hotel breakfast, but others told us it’s really good. Overall, it’s a great place for families and worth the money.

For the rate, would have been nice to either have breakfast or at least parking included. Other than that our stay was great! Thanks, F.

Very clean hotel with great customer service. Loud music in the bar was offputting forva nice hotel. Something more calming like acoustic guitar or jazz is more fitting forvan evening in this setting.

Rooms are very small and the 'city view' room that we were in was looking straight out at the parking garage. Very limited amenities and the room was not thoroughly cleaned.

Easy to get to hotel, easy parking in the area, super trendy cool room and the bed was comfy! Clean and neat. The lobby and bar was clean, friendly and fun! We will be back again for sure!!!

Loved my quick stay here. Staff was wonderful and food was great :)

Hotel is nice, but the toilets are horrible. Whoever picked the designer toilets from hell should be unemployed.

I like that the room i booked had an oven! The staff is easy to get ahold of if you need them. The GM is very hands on and readily available if needed. Best location if you are looking to get some rest after shopping or eating all day lol.

Great location, close to many restaurants and shopping. Also quite easy to get on local highways pretty quickly. Did not eat breakfast at all cause it’s your typical hotel breakfast with fake eggs. Rooms definitely show their age.

Room staff and staff in the breakfast area were very friendly and helpful.

Great location A lot of dining options within walking distance Very nice breakfast with lots of choivesn

I would have given this property 5 stars if it was just about the staff!! The staff at this hotel are excellent. They always have a smile and a greeting and go above and beyond to help in whatever way you need. Stephen and Tanya are so welcoming every morning at breakfast and are so helpful and kind. Unfortunately, we dealt with a bit of a bug problem and found ourselves killing quit a few cockroaches...

The food and service were good, but the facilities were old, and the air conditioner was so loud that it was difficult to sleep. Some people even had to change rooms because the air conditioner was broken.

Staff was great. Our room was very clean. Amenities are limited, with additional cost for hair dryer, coffee pot, conditioner, ironing board, etc. Pillows were extremely flat. Its an extended stay hotel, so people cook here. The hallway smells can be overwhelming at times. It was garlic toast night when we were there! Make sure you understand which amenities are included in the price.Over all, a clean...

Noticed people outside smoking right by the entrances. There were also people occasionally loitering outside of the doors and entrances. The Dog area was not very useful on the side of a hill.

The staff and even the guests here were so nice! The room was clean, you do have to request a blow dryer if you need one & the bathroom light will turn off automatically after some time. Overall, I would stay here again!

Overall, the room had everything I needed and it was clean. I did expect silverware, though, so it was hard to make food for breakfast in the room. Also, it took awhile for someone to answer the phone when I arrive at 9:30 pm to check in.

no tissues, no plates, cups, bowls or silverware. no coffee. no coffee in the room or lobby. wont stay here again

WiFi didn’t work first 3 days… we booked thru ******* & wanted room with cooking facilities including dishes, pots, etc. we didn’t see this on the hotel description when we booked. This needs to be explicit when booking. No coffee in room… Libby coffee was only open by 8 and tasted awful. It was a good bale but these changes would greatly improve the experience

Excellent stay here! Our room was perfect, as we reserved, and it was clean and comfortable. We really didn’t have any noise issues (other than a couple people down about 2 rooms, who were having a rather loud argument with their door wide open - ugh). Still, we would definitely stay here again! And, they welcomed our pet which is an added bonus. Thank you so much!

Perfect stay Very clean, beds were very comfy, and the breakfast was awesome. Perfect stay!

We booked for a king size bed, but found a queen bed in our bedroom. We were informed there were no other rooms available.

The room was setup very nice. Refrigerator and microwave in room, continental breakfast offered in the morning. The only negative thing I can say was there were 5 different spider nests around ceiling that we had to let front desk know about. They did not take care of issue while we were there.

Staff were very friendly. The rooms were clean and spacious. The area is very convenient. I definitely recommend !

Springhill suites was a perfect distance from downtown Grand Rapids an easy Uber ride away

Had a nice stay, couldn’t complain to much. Like how check out was at noon and the pool was open till 11pm

Loved the room. Very clean and spacious. The hotel breakfast had a great selection. The staff was very nice and the location was in a great place. Close to restaurants, shopping, and not too far from the airport. Highly recommended.

We have stayed there 2x now for medical appointments and was happy both times. Everyone was friendly, the rooms were clean, and the hot tub and pool were great.

They gave me a handicap room because my foot is in a boot from surgery. Very nice check in

Such a nice place. Everything was so clean. And so quiet. Beds were comfortable as well. Definitely will stay here again!

Room was spotless. Front desk was super nice and welcomed us back after our shopping. Didn’t just ignore us as we walked past Fresh coffee available at all times

Great suite with lots of space and included appliances. Great for families.

Staff at check in very friendly. Arrived in snow storm, parking lot did not get plowed and was a sheet of ice the next morning. Otherwise was a nice stay.

Desk clerk was very friendly. Lobby was clean and stylish. Room was great.

Clean but worn down. Night front desk help was rude

We booked this hotel because of an excellent facility in another location. We were very disappointed when the breakfast advertised was non-existent and the TV's didn't work. There was trash in the wastebasket and a used coffee pod was in the coffee maker. We probably won't use this facility again.

No wanted to complain about towels when I was not Round for housekeeping