The Westin St. Louis in Saint Louis

I recently hosted a private event at this hotel to celebrate my husband's career, and unfortunately, the experience was disappointing from start to finish.

One of the biggest issues was the parking situation. Prior to the event, I was given multiple sets of parking instructions for different times and circumstances, and each set of directions seemed to be different from the last. Despite my best efforts to communicate these everchanging instructions to my guests, many of them still ended up paying for parking that I had already prepaid for. This created unnecessary confusion and frustration for attendees who were there to celebrate a special occasion.

The problems did not stop there. We had a block of hotel rooms pre-booked and pre-paid for guests, yet some of the room charges were billed to the gueats. This caused additional stress and required follow-up to correct billing errors that should not have happened in the first place.

To make matters worse, my own hotel room was not properly maintained. The sink was clogged throughout my stay, which was both inconvenient and disappointing considering the cost and expectations associated with the property.

For an event that was meant to be a joyful celebration, I found myself spending far too much time dealing with logistical issues, billing mistakes, and facility problems. While the event itself was meaningful, the hotel's lack of organization and attention to detail detracted significantly from the overall experience. I would encourage the management team to improve communication regarding parking, strengthen billing procedures, and address maintenance concerns to prevent future guests from encountering the same issues.

Overall, I cannot recommend this hotel for hosting private events, and we will not return.