Home2 Suites by Hilton Omaha West, NE in Omaha

Front desk was super friendly; breakfast has good variety; room was excellant

Staff was courteous and room was very clean. Stayed on 2nd floor, but the elevator wouldn’t respond so we took the stairs

The room is clean and having great amenities. I like the kitchenette in particular. The gym and pool are lovely. What makes this hotel outstanding is the staffs. They’re not only helpful but also friendly! Highly recommend !

Room was great! Staff was friendly. The pool water was a little chilly but otherwise our stay was great. This is ome of our favorite places to stay.

Breakfast was good until our Sunday checkout day. We were down at 8:30am and there were no hot items (eggs, bacon, sausage, biscuits) available. I eat mostly protein so this wasn’t ideal. I made a sugary waffle instead. There were no plates or paper plates available. Asked the front desk worker and she seemed annoyed at the question and was unaware that breakfast a few feet away from her was a disaster. We then waited another 45 min for food. We ended up leaving because we couldn’t wait any longer. Front desk employee seemed demeaning to the employees about the situation. She was very loud at talking to them seemingly shifting all blame on them. Or that others messed up so that is why this happened. Didn’t like how she treated them. She could discuss this with the employees quietly and be respectful to them. It was uncomfortable and I expected better at a Hilton. Otherwise everyone else was lovely.