NOBU Las Vegas – A Caesars Rewards Destination in Las Vegas

Bathroom was dirty, with pee on the toilet when we checked in. We had to leave the room for them to clean it. Management was supposed to contact us but never did. I told them again at check out and they said management will contact us but never happened.

We booked at room at Nobu Hotel in Vegas. Prior to our arrival, I spoke directly with Nobu by phone to confirm the possibility of early arrival. At no point were we informed of any changes to our reservation.

When we arrived, we walked roughly 10 minutes through Caesars Palace with 4 suitcases, a stroller, and 2 carseats to reach the Nobu area, only to be told at check-in that we had been “upgraded” to a room at Caesars Palace instead. This was the first time we were notified of any change. The front desk explained they did not have my email on file because I had booked through *******, which I found quite unusual given that we had already received multiple communications from them before.

We then had to walk all the way back to the Caesars Palace front desk and wait in a long line to check in. During that process, I asked what type of room we were receiving and was told it was a standard queen room, not an upgrade. The entire reason we would have agreed to a hotel change would have been for a true upgrade, especially since Nobu is a higher-end property. I had to insist and ask the agent to speak with a manager twice before a proper room was arranged.

This experience was extremely frustrating, especially while traveling with children. We feel we were turned away from Nobu due to our children being with us.

While Caesars Palace eventually accommodated us with a nicer room, the handling by Nobu was disappointing and unprofessional.

CHECK-IN: rude, uninformed, unhelpful staff. As far as booking multiple rooms for a business trip, never again. FLOOR SERVICE: Sit at the bar next to the sports book and expect to wait 30 minutes for a bartender to come help you. We had to ask a maintenance employee to go behind the bar to speak to one of the bartenders directly because both refused to approach where we were sitting and also where we walked over in closer view. No cocktail servers approached us at any point during table play. No cocktail servers approached us at the slot machines. RESTAURANT SERVICE: PARASITE IN OUR FISH & CHIPS at Gordon Ramsay Pub & Grill. ROOM: No refrigerator, took 4 hours to get an extra pillow, no bathtub, no robes, no slippers, no coffee, no complimentary water, old thin towels. Worst part.... there is no "drain cover" in the shower. A tile is in its place. My husband went to step out of the shower, and the tile BROKE with his heel going through it. Leaving a giant hole in the middle of the shower. I was forced to shower in my employee's room at the other end of the hall. Thank goodness I booked 3 rooms or I would not have been able to shower since the front desk "had no idea how long maintenance would be." Being pregnant, I couldn't risk showering and accidentally hurting myself. I called the front desk at 8:15a to reoort it and the only solution was "I'll put a call in to maintenance. Maintenance never came by while we were there. No manager got involved. No manager called me back. No phone call as of yet, and it's 4pm. ONLY good thing Caesar's has is its central location on the strip. I will never stay here again and neither will anyone who went on this trip. I hope anyone reading this takes my advice... there are BETTER places to stay. After the resort fees, parking fees, fees fees fees.... WYNN TOPS CAESARS ANY DAY. Valet is free at Wynn! $50/day at Caesars.